Vishali Chhabra

·        Process POS transactions totalling up to $20K each day, including checks, cash, and credit/debit purchases or refunds.

·        Educate customers on promotions of new products by giving them huge discounts which helped to enhance sales.

·        Quickly and accurately count drawers at the start and end of each shift.

·        Assist the store manager with audits and maintaining monthly Bills.

·        Help customers by answering questions and fulfilling requests.

·        Work double shifts during busy hours and cover for sick call-in employees to maintain excellent service levels.

·        Assist customers in completing purchases, suggestive selling, and joining reward programs to promote customer satisfaction and sales.

·        Process 25+ customer transactions per hour with extreme attention to details.

·        Train new employees on POS system operation, customer service processes, and sales goals.

·        Analyze purchases for signs of fraud.

·        Prepare BOM (Bill of material) involving required departments for system expansion requirements.

·        Interact with the clients through e-mails and calls to resolve the issues and maintain quality in all sorts of communication.

·        Sending out monthly reports to management about the Monthly Performance of Employees.

·        Closely follow standards to ensure safety and privacy of customer information.

·        Assume a leadership role in absence of Store manager and maintained store’s normal operations and procedures.