Vishal Jagetia

VISHAL JAGETIA Business Development | Customer Success | Project Management Leader - - - @vishaljagetia Indian English & Hindi Immediate Professional Summary Growth-focused leader with 13+ years of international experience in Business Development, Sales, Account Management, Customer Success, and Project Management across GCC, APAC, USA, Europe, and the UK. Proven record of driving digital transformation, revenue growth, and client retention using AI, SaaS, CRM, ERP, Marketplaces, CAFM, Telematics, and ODC solutions. Skilled in Agile delivery, stakeholder engagement, and cross-functional leadership, consistently delivering measurable outcomes within scope and timeline. Achieved $1M+ USD ARR and multi-region growth through consultative, data-driven strategies aligning technology innovation with measurable business outcomes and lasting client success. Available to relocate to UAE immediately. Experience & Career Highlights Scaled global operations, driving $1M+ ARR and multi-million USD growth across GCC, APAC, Europe, and the USA through strategic partnerships and customer-focused business development. Led partnerships and delivery initiatives, managing fleet GPS deployments (2,000+ vehicles) in Kurdistan, CAFM rollouts in Qatar & UAE, CRM/ERP/HRMS rollouts in Oman & UAE, and ODC setups in Ukraine, Poland, and India. Contributed to Agile and DevOps project management, focusing on process optimization, risk management, and cross-functional collaboration to ensure successful delivery and stakeholder satisfaction. Recognized among Wialon Top 10 Partners (Middle East) and awarded the Silver Partnership Badge for excellence in Telematics and IoT solutions. Represented organizations at premier industry events including GITEX Dubai, Odoo Community Days, CII FM Conclave, Payoneer Forum, and Convergence India, sharing insights on digital transformation and SaaS growth strategies. Core Competencies Business Growth & Strategic Partnerships Sales & Revenue Acceleration Agile, Scrum & Delivery Leadership Offshore Development Center (ODC) Setup Digital Transformation & SaaS Solutions Global Market Expansion (GCC, APAC, Europe, USA) Stakeholder Engagement & C-Level Partnerships Team Building, Coaching & Leadership Resilient & Growth-Minded Leadership Decision Making & Negotiation Skills Professional Experience Freelance Consultant / Independent Professional May 2025 - Present | GCC & Asia | Remote / Hybrid | Available to relocate to UAE Partnering with clients across GCC and Asia, leading projects in Business Operations, Sales, Project Management, and Digital Transformation to support business growth and technology adoption. Collaborating with Nawah (Erbil, Kurdistan) – set up the company’s website and social media strategy, managed operations for the solar division, and developed go-to-market(GTM) plans for GPS and Internet services. Consulting for Zahra Cloud (India) – driving business development and client acquisition across Salesforce, Odoo, SaaS, and AI-based solutions through Upwork, LinkedIn, and cold email outreach. Supported clients in process planning, lead generation, and project coordination, improving operational efficiency and visibility. Advising on digital strategy and automation adoption, aligning business goals with scalable technology solutions. Business Strategy & Partnerships Lead Flexible IT Solution, Erbil, Kurdistan, Iraq | Sept 2023 - April 2025 Orchestrated business development, project management, and digital transformation initiatives across Kurdistan, driving sales growth, operational efficiency, and long-term customer partnerships. Scaled the GPS division from startup stage to 1,000+ installations in 8 months, earning Wialon Top 10 Middle East ranking and the Silver Partnership Badge. Delivered large-scale deployments, including 1,500+ government vehicles and 1,000 generators, by transitioning to WhiteLabel FIS GPS (GPSWOX). Expanded the company’s solution portfolio by introducing VoIP, Unified Communication (Grandstream), and ERP/Finance (Zoho) systems to improve service capability and cost efficiency. Strengthened strategic partnerships with Wialon, Teltonika, HikVision, Grandstream, and Odoo, positioning the company for sustained regional growth. Built and mentored cross-functional teams, integrating ClickUp for project collaboration and representing the company at GITEX Dubai, Wialon Reunion, and Convergence India. Industry Focus: Government & Public Sector | Transportation & Logistics | Hospitality & Retail (Restaurants & Cafés) | Healthcare & Medical Business & Project Manager – Client Partnerships Protovo Solutions LLP, India | May 2021 - Aug 2023 Directed 20+ end-to-end projects (marketplaces, eCommerce, CRM, ERP, HRMS, LMS, Booking platforms) using Agile and Waterfall methodologies. Implemented structured workflows, sprint planning, and backlog management via Jira, ClickUp, and Trello, improving efficiency and on-time delivery. Led business development and client acquisition, managing RFPs, RFQs, proposals, and demos through Upwork, Freelancer, and LinkedIn to expand global client reach. Managed complete project lifecycles (SDLC) — requirement analysis, scoping, risk control, testing, deployment, and postimplementation support. Acted as a servant leader, guiding cross-functional teams (5–15 members), resolving delivery challenges, and ensuring Agile alignment through daily stand-ups and retrospectives. Enhanced digital brand visibility via website management, content strategy, and consistent client communication to support customer retention and growth. Industry Focus: Marketplace & Booking Platforms | CRM & ERP | HRMS | LMS | eCommerce | Inventory & Accounting Systems Sales & Business Growth Manager Spline Studio, Ukraine | April 2018 - April 2021 Recruited to drive international sales expansion and strengthen Spline Studio’s footprint across the USA, Canada, UK, Europe, and MENA. Oversaw business development, client acquisition, and strategic partnerships while scaling team capabilities, optimizing sales operations, and improving revenue performance. Achieved $750K–$1M+ in annual revenue through strategic sales campaigns, enterprise account expansion, and new client onboarding. Scaled the development team from 10 to 25 professionals, building capabilities in Python, Node.js, React, Flutter, and DevOps to meet global delivery demands. Established two Offshore Development Centers (ODCs) for strategic clients, enhancing cost efficiency and service scalability. Implemented structured sales and CRM processes, improving conversion rates, forecasting accuracy, and client satisfaction. Strengthened market positioning through multi-channel outreach (LinkedIn, Upwork, cold outreach) and by securing high-value longterm partnerships. Managed project supervision and client delivery, including proposals, budgets, quotations, and end-to-end account management. Industry Focus: Blockchain Development | Crypto-Exchanges | ICO Platforms | Betting & Gambling Platforms | Fantasy Sports Platforms | Fitness & Wellness | Healthcare Applications | Machine & Deep Learning | Chatbots | Marketplace Development | Booking Systems | eCommerce Platforms | Real Estate Solutions | Odoo ERP | Saleforce CRM | Pet Stores & Platforms Account Manager & Lead Specialist Ulam Labs, Poland | Jul 2017 - Mar 2018 Recruited to accelerate sales growth and strengthen client partnerships across the US, Europe, and global markets. Oversaw account management, business development, and digital sales initiatives, contributing to consistent revenue growth and expanded market presence. Delivered $500K–$700K+ in revenue through strategic sales campaigns, pipeline expansion, and high-value client acquisitions. Established two Offshore Development Centers (ODCs) for Python/Django and DevOps/SecOps teams, optimizing delivery cost and scalability. Built and managed a sustainable sales pipeline through LinkedIn, Upwork, and digital channels, improving lead conversion rates and client retention. Closed multiple enterprise-level deals across SaaS, Blockchain, eCommerce domains, and DevOps/SecOps Services, enhancing the company’s global footprint. Strengthened account relationships and renewals, ensuring service continuity and long-term client satisfaction. Collaborated with marketing and tech teams to align go-to-market strategies, proposals, and value-driven client solutions. Industry Focus: SaaS & Cloud | Blockchain | Marketplaces | eCommerce | Finance | Healthcare Solutions IT Business Consultant & Account Manager KeyUA Limited | UK, Ukraine, Estonia & Boston | May 2014 – Jun 2017 Recruited to drive business expansion and strengthen client relationships across the US, Europe, and Middle East. Delivered scalable digital solutions, built enterprise accounts, and established offshore teams to enhance delivery efficiency and global reach. Achieved $500K–$700K+ in annual revenue, securing long-term enterprise clients across finance, eCommerce, e-learning, and healthcare sectors. Established five Offshore Development Centers (ODCs) for international clients, improving delivery agility and operational cost efficiency. Expanded the technical team from 15 to 35+ developers, strengthening capabilities in Python, Django, DevOps, React, PHP, and mobile development. Led end-to-end account management, including pre-sales, proposals, RFPs/RFQs, negotiations, and customer success delivery. Drove multi-channel lead generation (Upwork, LinkedIn, email, and direct outreach), improving conversion rates and market penetration. Collaborated with marketing and delivery teams to ensure project quality, client satisfaction, and brand consistency. Industry Focus: Finance | eCommerce | eLearning | Real Estate | Healthcare | Travel & Hospitality | Construction | Supply Chain | GPS Tracking | AI/ML | ERP (Odoo, vTiger) | CRM Solutions Consultant – Sales & Marketing Vertis Microsystems LLP | Pune, India, USA & UK | Jun 2012 – April 2014 Recruited to accelerate sales growth and strengthen market presence through strategic business development, client acquisition, and product positioning. Built and nurtured partnerships with IT and software firms, expanding market penetration across the Middle East, South-East Asia, Africa, and India. Delivered consistent revenue growth through go-to-market strategies tailored to regional markets and client segments. Secured enterprise CAFM contracts, including landmark wins for ARCHIBUS and the first SaaS-based Occupancy Survey tool with JLL Singapore. Developed and executed marketing campaigns and sales collaterals (product roadmaps, white papers, presentations) to enhance product visibility and brand positioning. Established and managed partner and channel relationships, increasing lead conversions and long-term account value. Expanded technical delivery capabilities by onboarding specialists in Ruby on Rails, Python/Django, and QA, strengthening project execution. Drove multi-channel lead generation through Elance, oDesk, PPH, Guru, Freelancer, and digital outreach, optimizing the sales funnel and client onboarding. Industry Focus: CAFM | CMMS | Construction | Facilities Management | Real Estate | eCommerce | eLearning | Travel & Hospitality | Healthcare | ERP (Odoo, OpenERP) | CRM (vTiger) | SaaS Educational History PGDM from Core Business School, Indore,- Studied sales, business management, leadership, ethics, marketing, project planning, and coordination. Bachelor of Technology from GIT, Jaipur,- Studied Computer Science & Engineering Certifications & Professional Development Project Management Foundations & Agile Delivery Fundamentals of Agile Project Management – PMI Fundamentals of Waterfall Project Management – PMI Project Management Foundations – Daniel Stanton Agile Development Practice – Harrison Ferrone Digital Transformation & AI-Driven Strategy Leveraging Generative AI for Project Management – Ricardo Vargas 5-Day Digital Business Transformational Challenge – CXO Transform AI Tools for Sales Enablement (ChatGPT for Sales) – Jake Dunlap Tools& Tech Skills Project & Task Management: Jira, Trello, ClickUp, Asana, Monday.com, Notion, MS Project CRM & Sales Enablement: Salesforce, Hubspot, Pipedrive, ZohoCRM, Creatio, PerfexCRM, Freshsales, MS365, Apollo.io, Clay.com, Lemlist, Outreach.io, LinkedIn Sales Navigator Marketing Automation & Lead Management: HubSpot Marketing Hub, Mailchimp, Sendinblue, Hootsuite, Buffer, Sprout Social, Loomly, Bitly, Biteable, Canva, Adobe Express, Zapier, Chatbase Generative AI & Automation Tools: ChatGPT, Gemini (Google Bard), Claude, Jasper AI, Copy.ai, Notion AI, Writesonic, Perplexity AI, Midjourney, DALL·E, Runway ML, ElevenLabs, Descript, Otter.ai, Grammarly, Hemingway eCommerce & CMS Platforms: Shopify, WooCommerce, Magento, PrestaShop, OpenCart, Wix, WordPress, Sharetribe Collaboration & Communication: Slack, Microsoft Teams, Zoom, Google Meet, Skype, WhatsApp Business, Calendly, Botim Design, Prototyping & Visualization: Figma, Canva, Lucidchart, Miro, Visio, Balsamiq, MindMeister Office Productivity & Documentation: MS Office, G-Suite, Zoho, Airtable, Confluence, Icewarp Operating Systems: macOS, Windows, Ubuntu Code Management: GIT, Github, Bitbucket, Gitlab Cloud, Hosting & Infrastructure: Digital Ocean, Hostinger, Godaddy, VPS, AWS (basic) Enterprise & IT Solutions: ServiceNow, Odoo, Archibus, Jira Service Management, Zoho Projects