Virgilio E. Llorente, Jr.

 virgilio llorente, jr CUSTOMER SERVICE REPRESENTATIVE Profile I help maintain solid relationships with customers by answering questions and concerns with speed and professionalism. In previous roles I garnered several awards and recognitions for customer retention. I can be a great contribution to your team as I have a combination of both skills and experience. areas of expertise Complaint Resolution Effective Communication Patience and Empathy Ability to Keep Calm in Stressful Situations Contact Home: +63 - Mobile: - WhatsApp / Viber: - E-Mail:-Portfolio: https://virgilio-e-llorente-jr.mystrikingly.com/ LinkedIn: https://bit.ly/2TulZEZ Skype Caller ID: QNXJSU Fb: https://bit.ly/3eiTDEY Address: 504 P. del Rosario Ext., Sambag1, Cebu City 6000 EDUCATION MSU-IIT Mindanao State University-Iligan Institute of Technology Bachelor of Science In Mechanical Engineering WORK EXPERIENCE Concentrix (Convergys Legacy) - Customer Service Representative March 2007– June 2021 Responsible for representing SiriusXM to their customers by handling calls promptly, interacting, providing consistent and high quality service. Handles billing issues i.e. receiving complaints, resolving billing disputes, looking for alternative solution before issuing refunds, negotiating and crediting disputed amounts on customer’s bill until further investigation is completed. Handles technical issues i.e. programming and basic troubleshooting Upsells SiriusXM products and services. SPECIAL COURSES ATTENDED Amazon Seller VA Masterclass Digital Marketing (Internet Business Launching Live Training) Computer Aided-Design Microcomputer Assembly Microcomputer Troubleshooting and Repair Microcomputer Maintenance Computer Programming Concepts and Fundamentals OTHER SKILLS Amazon Seller Virtual Assistant Appointment Setting Digital Marketing Sales