Virgilio E. Llorente, Jr.

March 2007– June 2021

·        Responsible for representing SiriusXM to their customers by handling calls promptly,

interacting, providing consistent and high quality service.

·        Handles billing issues i.e. receiving complaints, resolving billing disputes, looking for

alternative solution before issuing refunds, negotiating and crediting disputed amounts

on customer’s bill until further investigation is completed.

·        Handles technical issues i.e. programming and basic troubleshooting

·        Upsells SiriusXM products and services.

Awards and Recognitions:

·        Top Agent in Take Rate (June 2015)

·        Top Agent in Save Rate (June 2017)

·        Top Agent in Attendance (July 2015)

·        Top Take Rate (Product Support Activations January 2015)

·        Top Agent in Take Rate (July 2015)

·        You’re Awesome Award 2019

·        Excellent Service Award (May 2017)

·        You’re Awesome Award Saves Dept. 2019

·        The Rising Star Award 2018

·        Loyalty Award 2019

·        Employee of the Year 2011

·        Amazon Seller VA Masterclass

·        Digital Marketing (Internet Business Launching Live Training)

·        Computer Aided-Design

·        Microcomputer Assembly

·        Microcomputer Troubleshooting and Repair

·        Microcomputer Maintenance

Computer Programming Concepts and Fundamentals

·        Customer Service

Technical Support

·        Appointment Setting

·        Sales

·        Virtual Assistant

·        Digital Marketing