Violet Tumwebaze

TUMWEBAZE VIOLET A: PERSONAL INFORMATION-Name Date of Birth TUMWEBAZE VIOLET Email Address Phone 05/05/1995 Number - Female Gender Nationality Ugandan B: ACADEMIC QUALIFICATIONS YEAR OF AWARD INSTITUTE, CITY, COUNTRY ACCREDITATION CLASS OF AWARD(CGPA) 2023 Monarch Business School Bachelor of Business Administration in Global management First Class 2020 Makerere University 2014 Namirembe hillside high school - Canon Njangali girls high School Duhaga girls primary school BSc. Biological(computer science and zoology) U.A.C.E U.C.E P.L.E Second class lower 13points 1st grade 1st grade C: DISSERTATION(S) I had a dissertation for my final year which was about prevelence of rift valley fever among different animals cattle, goat and sheep in Busia bordering Uganda and Kenya due to the porous border hence easy transfer of the disease from Kenya to Uganda. This involved data collection from different villages through interviews, sample collection and questionnaires. I entered data collected into excel for analysis, Used SPSS for analyzing data N/A D: VOLUNTEER In-, I did Voluntary work with World Vision Uganda, basically we work with children from all ages who less privileged for example, worked on distributing school fees and materials like matrices, mosquito nets and other materials. E: INTERNSHIPS Field work Research, data collection and data analysis In 2017, I worked with the National animal Disease, Diagnostic and epidemiology Center, Entebbe alongside a well-trained staff that guided me through the process of data collection and laboratory work. Here, I was charged with receiving data from the field and arranging it in line with the institute’s standards, filing the consent forms ready for archives, loading the data to softcopies and finally uploading it to the institute’s cloud. And for laboratory work was testing for prevalence of viruses like rift valley fever virus F: FORMAL EMPLOYMENT RECORD PERIOD ORGANIZATION POSITION AND KEY ACCOMPLISHMENTS Call center supervisor Delta Nursing Agency is a outsourced company from United kingdom to Uganda at Kampala Independent Hospital dealing in the recruitment of nurses to the hospitals September 2018 to-date As a Call centre supervisor, am responsible for monitoring inbound and outbound calls Delta Nursing Agency Reviewing and approving the monthly roster. Providing training to the new agents Organizing weekly and monthly Call Centre team meetings to monitor services provided and sales targets and identify and resolve operational problems. Identifying and assessing risks to the business and formulate risk mitigating strategies for servicing management. Produce daily, weekly, and monthly reports on customer service activity. Maintaining an up-to-date database of customer contacts for communication purposes and Reporting Making calls to the previous customers to find out how the product so to them is doing and asking referrals of new customers from them. Obtaining client information by answering telephone calls; interviewing clients; Verifying information. Determine eligibility by comparing client information to requirements. Informs clients by explaining procedures; Answering questions; providing information techniques and procedures Sales and Marketing agent - December 2015 to September 2018 BF suma Here I did door to door marketing of food supplement products, Respond to and follow up sales inquiries using appropriate methods Present and sell the company products and services to potential clients Establish and maintain client relationships Studying G: SKILLS I am computer literate in that am able to use computer software very well especially Microsoft word, excel, power point and others. I also have marketing skills. I have good problem solving and decision-making skills. I have strong communication skills. I have good leadership skills H: SPECIAL COMMITEES AND BOARDS N/A I: CONSULTANCIES N/A J: PROFESSIONAL ASSOCIATIONS MEMBERSHIP 1) SCOUTS CLUB OF UGANDA 2) WILDLIFE CLUB OF UGANDA 3) SCRIPTURE UNION K: PAPERS & PUBLICATIONS N/A L: CONFERENCES, WORKSHOPS, SEMINARS & HIGH PROFILE MEETINGS N/A M: REFEREES    Delta Nursing Email:- Kugonza Brevian Manager Agency Nattabi Juliet Supervisor university Milton bahati Supervisor internee at the national Animal Disease Diagnostic and Epidemiolgy center Phone:- makerere Email:-Phone:- Email:-Phone:- N: CERTIFICATION I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe me, my qualifications and professional experience. Tumwebaze violet ___________________________________ Signature CURRENT SALARY- 900.000/= UGANDAN SHILLINGS 12/10/2022 Date