Violet Tumwebaze

Call Center Supervisor and Sales Agent

Over the course of my career, I have excelled in two pivotal roles within the customer service and sales industry. As a Call Center Supervisor, I demonstrated strong leadership skills, overseeing a team of agents, ensuring exceptional customer service, and achieving key performance metrics. My responsibilities included training, coaching, and implementing strategies to optimize efficiency and enhance customer satisfaction.

In my capacity as a Sales Agent, I consistently exceeded sales targets through strategic prospecting, effective communication, and persuasive negotiation techniques. I demonstrated a deep understanding of the products or services offered, allowing me to tailor solutions to meet customer needs. Additionally, I leveraged strong interpersonal skills to build and maintain lasting client relationships, ultimately contributing to revenue growth.

My dual experience as a Call Center Supervisor and Sales Agent uniquely positions me to seamlessly navigate the intersection of customer service and sales, offering a comprehensive approach to achieving organizational objectives while ensuring exceptional customer experiences.