Viola Mangachena

VIOLA MANGACHENA Administration and Business Management Professional-| - | Harare, Zimbabwe Professional Summary Dedicated Administrative and Customer Support Professional with over 10 years of experience in scheduling, data management, document control, and client relations. Proven expertise in managing technical documentation, optimizing communication flows, and ensuring operational readiness for teams. Strong skills in Microsoft Office Suite and inventory management, with a track record of delivering accurate reports and exceptional service. Core Competencies Scheduling and Coordination Technical Data Entry and Record Management Client and Customer Relations Document Preparation and Retrieval Strategic Marketing and Client Retention Corporate Governance and Compliance Communication and Information Management Inventory Control and Tracking Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Work Experience Marketing Supervisor Chartered Accountants Academy | January 2023 – Present Scheduling and Coordination: Streamlined schedules for marketing campaigns and technical training sessions, ensuring seamless execution. Document Management: Maintained client databases and campaign reports with 100% accuracy, creating easy-to-retrieve records. Customer Communication: Answered inquiries promptly via phone and email, resolving client issues and relaying feedback to relevant teams. Inventory Control: Monitored and replenished promotional materials, ensuring availability for events and campaigns. Human Capital and Empowerment Officer Chartered Accountants Academy | March 2018 – December 2022 Scheduling Expertise: Coordinated over 50 recruitment drives annually, ensuring alignment with organizational timelines and resources. Data Entry: Managed employee performance data, generating accurate monthly reports used by senior management for decision-making. Communication Management: Acted as the central point for communication between employees and HR, ensuring prompt resolution of queries. Inventory Tracking: Implemented systems to track HR equipment and supplies, maintaining stock readiness for employee onboarding and events. Human Resources Officer Agrifoods (PVT) Ltd | March 2009 – June 2013 Scheduling and Coordination: Managed schedules for production teams and coordinated delivery of stock feeds to clients, reducing delays by 20%. Customer Relations: Addressed customer inquiries regarding product specifications, order tracking, and delivery schedules, ensuring client satisfaction. Documentation and Data Management: Created and maintained production logs, employee records, and client invoices, achieving a 99% accuracy rate. Inventory Management: Tracked raw materials and finished products, ensuring optimal stock levels to meet production demands and customer orders. Operational Efficiency: Collaborated with the production team to monitor supply chain workflows, identifying areas for process improvement. Customer Service and Administration Assistant and Ad Agrifoods (PVT) Ltd | September 2008 – February 2009 Scheduling: Managed senior management calendars, booking meetings and coordinating appointments with internal and external stakeholders. Documentation Management: Developed and maintained organized filing systems, achieving 100% compliance during audits. Client Communication: Handled client correspondence, ensuring accurate dissemination of information between departments. Education Digital Marketing & E-Commerce, Google | November 2024 Data Analytics Specialization, Google,| December 2024 Post Graduate Diploma in Applied Corporate Governance, Midlands State University/Trust Academy |- Supervisory Management Diploma, I.P.M.Z. |- H.N.D. in Human Resources Management, Polytechnic Gweru |- Systems Microsoft Office Suite (Word, Excel, Outlook) Belina Payroll System, Payday Payroll System Database Management and Reporting Scheduling and Resource Allocation HubSpot Asana Soft skills Communication Interpersonal skills Presentation Skills Problem Solving Leadership and Collaboration References Available upon request