Viola Mangachena

I am a seasoned administrative and customer support professional with over a decade of experience driving operational efficiency, fostering team collaboration, and delivering exceptional service across diverse industries. My career spans roles in human resources, marketing, and customer service, where I have consistently demonstrated my ability to manage complex schedules, maintain accurate documentation, and streamline communication processes to meet organizational goals.

In my role as a Customer Support and HR Officer at Agrifoods, a leading agro-processing company, I managed schedules for technical service teams, reducing operational downtime by 15%. I ensured accurate record-keeping of service logs, client invoices, and repair records, achieving a 99% accuracy rate. My proactive approach to inventory management helped maintain critical stock levels for uninterrupted technical operations, showcasing my ability to balance immediate client needs with long-term resource planning.

As a Marketing Supervisor at Chartered Accountants Academy, I further honed my skills in managing cross-functional teams, conducting in-depth market analysis, and launching strategic marketing campaigns. I improved audience engagement metrics through effective use of digital channels and built strong relationships with stakeholders to drive a 15% increase in client acquisition. My analytical capabilities allowed me to provide actionable performance insights to executive management, ensuring data-driven decision-making.

My expertise includes proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication. I am also well-versed in payroll systems such as Belina and Payday, ensuring 100% accuracy in salary processing and reconciliation. I have a track record of maintaining compliance with organizational policies and regulatory standards, ensuring seamless audits and smooth operational workflows.

I thrive in dynamic environments that demand precision, adaptability, and effective multitasking. My ability to foster collaboration between departments has consistently resulted in enhanced operational flow and improved service delivery. Whether coordinating schedules, managing documentation, or resolving client inquiries, I bring a meticulous approach and a commitment to excellence in every task.

My goal is to leverage my experience and skills to drive organizational success, support technical teams, and deliver value to clients and stakeholders. With a proven record of aligning administrative functions with strategic objectives, I am confident in my ability to make a meaningful impact in any professional setting.