Vincent V. Reynolds

Vincent V. Reynolds Technical Writer & Editor Hackensack, N.J.,- | - |-https://www.linkedin.com/in/vincent-v-r-22a15834/ Summary Seasoned technical writer with over 15 plus years of experience creating clear, concise, and user-friendly documentation for software and hardware products. Expert at translating complex technical information into easily understandable content for diverse audiences. Strong background in content development, project management, and cross-functional collaboration. Proficient in a wide range of documentation tools and systems. Work Experience Independent Contractor – Technical Writer | Trainer • • • • May 2024 – Present Marketed technical writing and training services, increasing business by 30%. Created an online portfolio highlighting diverse projects, enhancing visibility. Conducted webinars and workshops, establishing myself as an industry expert. Developed promotional materials to communicate the value of my services. Technical Writer April 2024 – April 2024 Ariel Partners, New York, New York, Innovaccer Inc., (Client: NY Department of Health and Mental Hygiene) • • Led a project initiative, successfully pinpointing 10 Standard Operating Procedures (SOPs) essential for an upcoming proof-of-concept, ensuring streamlined processes and project efficiency. Spearheaded the development of required SOP documentation, achieving 100% approval for all sourced templates. Technical Writer September 2021 – Present Local Design Construction, Watchtower and Bible Tract Society of New York, Inc., Wallkill, New York • • Revolutionized 200 construction and maintenance materials into interactive eLearning modules in just seven months, enhancing training efficiency. Restructured the onboarding process during the pandemic with impactful materials using Adobe Captivate and PowerPoint. Technical Writer AIC Talent Solutions, Duluth, GA (Client: AVI-SPL, Remote: New Jersey) • • • • May 2019 – April 2020 Documented and evaluated comprehensive AV installation processes for twelve client sites by interviewing Subject Matter Experts (SMEs) and clients to ensure accuracy. Streamlined content management using Microsoft Word's version control and SharePoint document repository, ensuring document precision and efficiency. Optimized AV workflows for 8 business roles in three departments, improving performance by 35%. Comprehensive electronic playbooks for eight project sites developed, enhancing the team and client’s understanding of the AV installation process by 25%, boosting productivity by 40%. E-Learning Developer March 2018 – February 2019 Hyatt Leader, Ltd., New York, NY (Client: Bed, Bath & Beyond, Union, New Jersey) • Collaborated with the call center team and vendors to document end-to-end processes for vendor item submission within the Product Data Management (PDM) system. • Analyzed vendor interactions with the PDM system using Google Analytics to identify knowledge gaps. • Implemented vendor-targeted eLearning training modules, reducing item submission time by 25%. • Developed SCORM-compliant eLearning modules with Adobe Captivate, reducing helpdesk calls by 40%. • Wrote concise release notes for PDM system upgrades, enhancing communication and increasing user (vendor) 1 adoption. Independent Contractor | Technical Writer | Instructional Designer • • May 2017 – March 2018 Enhanced artifact accessibility by 35% for over 500 users by optimizing the client's Confluence repository. Motivated project awareness by 20% by converting data into infographics and flow charts. Instructional Designer | IT Trainer August 2016 – April 2017 Beacon Hill Technologies, New York, NY (Client: Hachette Book Group, New York, New York) • • • • • Conducted interviews with subject matter experts (SMEs) and stakeholders to document and test end-to-end processes, developed workflows for the Vault Telescope 9.3 and Costing and Gross Profit (CGP) systems, securing 100% management approval for training efforts. Created a branded style guide and documentation standards, achieving 100% management approval. Executed UAT for The Vault and CGP systems, producing precise Standard Operating Procedures (SOPs). Increased user awareness by 40% by training employees on the Vault Telescope 9.3 and Costing and Gross Profit (CGP) systems. Developed engaging and valid learner evaluation tools, including quizzes, assessments, and surveys, to ensure successful knowledge transfer. Independent Contractor - Training Consultant • • • March 2016 – August 2016 Increased customer satisfaction by 50% with curated training manuals and visual aids. Maximized productivity by 45% through skill gap analysis and the development of a targeted training program. Enhanced training effectiveness using Kirkpatrick’s Four-Level Model, driving improved learning outcomes and business results. IT Trainer | Support Specialist May 2015 – February 2016 Center on Budget and Policy Priorities/International Budget Partnership, Washington, D.C. • • Increased employee satisfaction and retention by 50% by restructuring the onboarding training program. Secured 100% management approval by redesigning the onboarding guide. Senior Principal Specialist October 2012 – May 2015 General Dynamics Information Technology, Washington, DC (Client Site: Federal Energy Regulatory Commission (FERC), Washington, DC) • • • • • • Increased productivity by 35% through reorganizing support documents for new and enhanced technology-based materials in SharePoint. Improved efficiency by 25% with initiated system implementation guides. Boosted knowledge transfer by 40% with updated support documents. Created engaging quizzes, assessments, and surveys to ensure effective knowledge transfer. Enhanced training programs and learning outcomes by 35% through the streamlined integration of Skillsoft's LMS. Worked with the project manager to streamline seven Standard Operating Procedures (SOPs), ensuring seamless adoption and enhanced efficiency for new tech integration. Senior Training Specialist April 2012 – October 2012 PRISM, Inc. (Client: Federal Energy Regulatory Commission (FERC), Washington, DC) • • • • • • Elevated project success by 30% through enhancements identifying learning gaps and defining objectives for tech upgrades and enhancements. Documented end-to-end processes for new and enhanced technologies, ensuring developers had clear guidance on required tasks. Increased user knowledge by 40% by leading to the creation of well-developed instructional materials using MS Word. Improved retention rates by 25% with a training needs approach, utilizing Bloom’s Taxonomy. Enhanced performance skills for 2,000 employees by spearheading Skillsoft LMS implementation. Conducted comprehensive needs analysis and content evaluation, leveraging trainee surveys to identify key enhancements that supported both trainees and learning objectives. 2 Trainer October 2011 – November 2011 CBTeam, St. Louis, (Client: MO/SiTEL (MedStar Health)), Washington, D.C., Metropolitan Area • • Improved training effectiveness and delivery by mastering SiTEL’s LMS and medical terminology. Secured 100% approval by spearheading the redevelopment of the client's training manuals. Independent Contractor - Training Consultant • • August 2010 – September 2011 Documented workflows by interviewing 20 staff and observing 10, uncovering gaps and boosting awareness by 45%. Secured 100% approval by presenting workflow charts and initiating training that increased knowledge transfer by 35%. Lead Training Specialist June 2007 – July 2010 MANILA Consulting Group, Inc., McLean, VA (Client: Dept. of Labor (ETA), Washington, DC) • • • • • • Integrated ADDIE and SAM methodologies into all developed training resources to ensure consistency, efficiency, and reinforcement of key learning concepts for optimal knowledge retention. Amplified training awareness by 50% through project meeting discussions. Gained management approval for meticulously crafted lesson plans, ensuring effective and impactful training programs. Improved training relevance by 45% by aligning UAT with end-user needs. Reviewed and updated training content to ensure accuracy, relevance, and alignment with organizational goals and industry standards. Boosted productivity by 35% through virtual training for DOL field offices via WebEx, incorporating current and modern technology solutions. IT Specialist – Training Associate January 2006 – June 2007 Computer Intelligence Associates, Columbia, MD/MANILA Consulting Group, Inc., (Client: Department of Labor (ETA)), Washington, D.C.) • • • • • • Created micro-learning courses, enhancing knowledge retention by 50% based on follow-up assessments. Restructured the training curriculum, boosting trainee outcomes by 45% and customer satisfaction by 25%. Promoted training via web portal, expanding the client base and driving 40% growth. Applied Adult Learning Theory to design engaging training, achieving a 55% retention rate. Developed evaluations to measure success and enhanced knowledge engagement by 30%. Teamed with Development to define requirements for new tech, crafting precise and effective training resources. Conducted UAT to align training documents with requirements for innovative technology and equipment. Senior Technical Trainer November 2003 – January 2006 Optimus Corporation, Falls Church, VA (Client site: US Federal Aviation Administration (FAA) (ATO), Washington, D.C.) • • • Developed blended learning programs for 2,000 employees, improving learning outcomes by 35%. Streamlined content review processes with SMEs, stakeholders, and power users, reducing development cycle time by 20%. Managed the training webpage with Adobe Dreamweaver, updating it with new courses, quick tips, LAN changes, and technology release notes. Lead IT Trainer July 2003 – November 2003 Advanced Management Technology, Inc., Arlington, VA (Client site: US Federal Aviation Administration (FAA)/(ATO), Washington, D.C.) • • • • Conducted an agency-wide survey of 2,000 employees, revealing that 75% required advanced training in specific features of Excel, Access, PowerPoint, and Word. Revamped the training curriculum and developed subject matter courses, gaining 100% management approval; based on surveys, improved trainee outcomes by 45%, and increased customer satisfaction by 55%. Developed comprehensive SCORM and 508-compliant eLearning courses for Microsoft Word, Excel, PowerPoint, Outlook, and Access, enhancing learners' proficiency and ensuring seamless integration with Skillsoft LMS platforms. Partnered with the Development team to author comprehensive release notes for software upgrades, enhancements, and 3 deployments; crafted detailed training manuals, FAQs, and quick reference guides to ensure seamless user adoption. Skills • • • • • • • • • ADDIE Model Kirkpatrick’s Four-Level Model Bloom’s Taxonomy Agile Learning Design Chicago Manual of Style GPO Style Manual Process Optimization User Experience Optimization Scrum Methodology • • • • • • • • • • • • Agile Methodology Waterfall Methodology Software Development Life Cycle PMO Process Documentation ITIL v3 ITIL 4 Graphic Design User Interface Design Research and Writing Employee Orientation • • • • • Public Speaking Technical Concept Translation Training and Development Curriculum Design and Development Project Management Plain Language Writing UAT Testing Instructional Design Section 508 Compliance • • • • • • • • • • Microsoft Teams Articulate 360 Rise 360 Camtasia Snagit Skillsoft LMS ServiceNow Adobe Photo Shop Adobe Audition Adobe Premiere • • • • • • • • Adobe Captivate Adobe Acrobat Google Analytics Media Wiki Zoom WebEx Canva HTML/XML • • • • • • • • Critical Thinking Patience Organization Analytical Thinking Creativity Flexibility Initiative Leadership • • • • Perseverance Reliability Self-Motivation Teamwork • • Technical Skills • • • • • • • • • • Confluence Jira MadCap Flare DITA Copilot Microsoft Office 365 Microsoft Visio Microsoft Paint Microsoft SharePoint Microsoft Project Soft Skills • • • • • • • • Communication Diligence Empathy Adaptability Collaboration Problem-Solving Time Management Curiosity Certifications • • • • • • • Understanding and Prioritizing Data Privacy, LinkedIn Learning SharePoint 2013 Collection and Site Administration, Global Knowledge Performance Consultant, Langevin Learning Services Data Analyst Bootcamp The Complete ServiceNow System Administrator Course, Udemy UX Design Foundations: Design Principles and Strategies Getting Started with Power BI Service - In progress In progress In progress In progress Education • Potomac Senior High, Oxon Hill, Maryland, Graduate Legal Experience • Washington & Christian – Legal Secretary, 1992 - 1994 Portfolio • Available upon request. 4