Vincent Paulo Dela Cruz

Vincent Paulo Dela Cruz Team Leader To be able to effectively use and maximize my skills, trainings and abilities with intact values as well as to discover new things that may help in promoting the mission and vision of the company for the advancement of my career. - WORK EXPERIENCE - Makati City SKILLS Technical Support Representative Dexcom Enterprice Inc Process Improvement 03/2020 - Present, Knowledge in Microsoft Excel, Microsoft Powerpoint Management Achievements/Tasks Lean Six Sigma Yellow Belt Certified Basic PC Troubleshooting Team Dynamics Lean Six Sigma White Belt Certified Organizational Skills Consistent Top Performer Team Leader Quantrics Enterprise LANGUAGES 04/2018 - 01/2020, Achievements/Tasks Top team for 8 consecutive months Top team leader for 4months Completing 2 call evaluations and1performance coaching per agent per week Handling WBR and MBR TeamLeader SPI Global 02/2014 - 03/2018, Achievements/Tasks Promoted after 2 years Top team performer Validating QA audits and providing performance coaching Handling WBR and MBR Technical Support Representative Sutherland Global Services 07/2011 - 12/2013, Achievements/Tasks Top agent Assisting customers in troubleshooting EDUCATION AB Development Communication Ateneo de Naga University 2004 - 2010, Naga, Camarines Sur BS Accountancy Ateneo de Naga University 2000 - 2004, Analytical Thinking Skills Naga, Camarines Sur English Filipino Full Professional Proficiency Full Professional Proficiency