Vincent Munguia Bermudez

2021 Managua, Nicaragua- Personal- VINCENT JOEL MUNGUIA BERMUDEZ OBJECTIVE I feel very confident on my experience; which might be found beneficial for the best interests of your lines of business, as well I would appreciate the opportunity to develop my career Sales Professional and learning development specialist. Currently growing as MPM (project management professional) with PMI certification. PERSONAL ACHIVEMENTS TRAINING DEPARTMENT – CONVERGYS GLOBAL APTITUDES • I have promoted and enhanced the utilization of media and graphic elements into the training periods • Worked in different projects that involved the redesign of our material to train • Collaborate into the unification of guidelines for regular procedures for management in the training area • Received several recognitions towards the monthly effort for our metrics including Top Trainer • Helped develop PRTs (product ready trainers) which is an on boarding process for new training team members • My Year to day Graduation Rate was 98% • Personal New Hire Retention rate was 86.66% after 30 days and 85.84% after 60 days. • Active Listening. • Adaptability. • Communication. • Creativity. • Critical Thinking. • Customer Service. • Decision Making. • Interpersonal Communication. • Management. • Leadership. • Organization. • Public Speaking. • Problem-solving. • Teamwork. DEVELOPMENTAL CAREER PATH GREAT HEALTHWORKS REMOTE Retention Advisor 2021 – Actual Position as part time. I work with a minimum hour quota per week to accomplish while striving to retain 52% + of the customers using different strategies. I have been ranked gold as exceeding my metrics since my 2nd month until nowadays. MEDICAL AND DENTAL DEPARTURES Insight Sales Coordinator 2020 – My job served two main roles: Assist and advise on medical bookings and do Outbound calling for sales purposes. While delegate the new leads to the right work team so together could a achieve gross margin target GLOBAL CONNECTIONS SOLUTIONS BPO Founding Business Partner 2019– Directly managing the off-shoring businesses with LOBs located in US and UK CONVERGYS GLOBAL, NICARAGUA Sprint telesales agent 2014 to 2015 – During the year and 2 months I spent as sales representative CONVERGYS GLOBAL, NICARAGUA SME (Sprint Matter Expert – Escalations/Support staff) Quickly the opportunity was given to become a SME which is define as an expert in product knowledge and campaigns resources having as a main goal to develop mentors as new leaders while enhancing skills on the new representatives, we used to support CONVERGYS GLOBAL / CONCENTRIX, NICARAGUA Associated Trainer and Master Learning Facilitator – March 2016 Along the time i spent as trainer for Convergys i was capable to master techniques such as challenging conversations, feedback and coaching models, macro management through emotional intelligence and some others as processes enhancement, across these more than 4 years of beautiful path I’ve trained more than 15 new hire waves and many batches of tenure agents. Different Trainings Such as: • Cultural and Communicative Training • Basic and Advanced Selling Techniques • Product Standard Training for our main Campaign • Developmental Nesting Process • Recursive Training for tenure agents • Bussiness Skill Training • New Tools Implementation • Reduced Seasonal Agenda • Collaborated in Training 101 and 102 for new training team members Some Other Rolls and Task I Did Performed: • Página | 2 Agenda and material redesign Vincent Joel Munguia Bermudez EDUCATION • Direct communication with LOBs Clients • Onboarding Processes • Project Development • Planation and Organization • Creation of Digital Graphic Elementes • Languages Validations – CEET LATAM certified PEDAGOGICAL INSTITUTE LA SALLE MANAGUA 2007 – 2012 High School Degree in Pedagogic Institute La Salle BRISTOL ACADEMY 2008 - 2010 - Foreign Language Study - English reaching the highest level of advanced conversation 12 CNNE – SPANISH CULTURAL CENTER IN NICARAGUA 2014 - Workshop - Contemporary Photography VL ACADEMY – PROJECT MANAGEMENT PROFESSIONAL 2021 – Advance module of PMP certified by PMI at a LATAM level REFERENCES GUILLERMO SANDOVAL SOLIS Sales & Marketing Manager, Graphic Industries Sandoval- –-SERGIO ROBERTO GUTIERREZ Training Supervisor, Concentrix Global- –-SHIRLEY NINETH BARAHONA Care support agent, GearBest Remote- –-MARIA JOSE REYES Training Manager, Concentrix Global- –- Página | 3 Vincent Joel Munguia Bermudez