Vincent Hocking

VINCENT HOCKING PERSONAL Nationality: Date of Birth: Marital Status: Language Skills: Current location: Notice Period: Email: South African 11 January 1985 Single English, Afrikaans and Conversational French South Africa 1 Month- Mobile: - Skype ID: - LinkedIn Profile: https://www.linkedin.com/in/vincent-hocking-95607a168 PROFILE I am a friendly, hardworking, organized person who pays attention to detail. I love to interact with people and help solve their problems. My skills, personality and experience will be suitable for the position that I am applying for. WORK EXPERIENCE May 2016 - Current ProcurementExpress.com Position: Head of Customer Success and Support Reporting to: CEO Website: w ​ ww.procurementexpress.com Responsibilities: ● Responsible for the set-up, orientation, and training of customers and making sure that s​ tandards are met. Nov 2014 – March 2015 ● ● Manage customer relationships ● Work and communicate with the Development team to identify internal errors, and troubleshoot customer facing issues Work closely with Sales and Marketing teams to answer questions and help with implementation issues. Far Hills Country Hotel Position: Food and Beverage Manager Reporting to: General Manager Website: h ​ ttp://farhillshotel.co.za/ Responsibilities: ● Controlled purchases and inventory by meeting with financial manager and negotiating prices and contracts with suppliers ● implementing controls and standard operating procedures ● ensured that consumable and non-consumable goods were ordered, correctly stored and issued to the various departments. ● Ensured the efficient running of the banqueting department and that all banqueting rooms, including cloakrooms, were clean and tidy 1 Mar 2012 – Nov 2014 Gondwana Game Reserve Position: Front of House Lodge Anchor Reporting to: General Manager Website: h ​ ttp://www.gondwanagr.co.za/ Responsibilities: ● Checking in & Checking out of Guests. Receiving of Guest Payments and ensuring this is handed over and billed. ● Assisting the General Manager with all daily tasks. Ensuring the Restaurant, Boma and Bar/Lounge area are set up according to establishments standards in accordance with SOPs Responsible for placing orders for following week’s requirements Responsible for assisting in the supervising of the Lodge in the absence of the General Manager, with the Head Ranger and other Lodge Anchors Responsible for the training of staff in accordance with SOPs to ensure an enable and equip staff to run the various departments in the absence of lodge anchors. ● ● ● Mar 2010 – Nov 2012 Simola Hotel, Country Club and Spa Position: Food and Beverage Supervisor Reporting to: Food and Beverage Manager Website: h ​ ttp://www.simola.co.za Responsibilities: ● Responsible and accountable for the correct settlement of all sales and responsible for the o ​ verall cashier/bar floats of the F&B outlets ● Responsible for ensuring that all waiting and bar staff had a thorough understanding and knowledge of all F&B items in the menu and the knowledge and ability to recommend F&B combinations and up-sell alternatives. ● At times when necessary I had the responsibility to undertake duties of the Duty Manager as dictated by the Hotel’s Duty Manager Roster. PREVIOUS EXPERIENCE Kitchen Manager – Kenton on Sea, South Africa ● Dec 2009 – Jan 2010 Bar Manager – Kenton on Sea, South Africa ● Dec 2010 – Jan 2011 EVENTS/CATERING ● Worked on and managed a number of weddings and private/corporate events 2 COMPUTER SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● MS Office & Internet HubSpot IQ Business Nightsbridge Semper Trello Google Docs/ sheets, docs, forms Zapier GitHub Intercom Slack Process Street Stripe ProfitWell STRENGTHS List five (5) strengths that describe yourself best in a work environment: 1. 2. 3. 4. 5. Great Leader Organized & Neat Empathetic Motivated Confident EDUCATION 2000 – 2004 International School of Kenya 2015 i-to-i TEFL & TESOL Certificate 3