.
Vincent Nathanael Christian
Game Player Support
Address Yogyakarta, 55242
Phone -
E-mail-Portfolio: My First Speech Contest (youtube.com)
Dedicated and skilled Player Support Agent with a strong focus on teamwork, expertise, and
continuous improvement. Proven in enhancing player satisfaction and engagement at Keywords
Studio (https://www.keywordsstudios.com), adept in game support and leveraging social media for
community growth. Excelled in communication and problem-solving, managing 60-80 player
interactions daily. Skilled in English and gaming knowledge.
Tools Proficiency
• Jira
• Helpshift
• WithBuddies (TopHat)
• Confluence
• Slack
• Okta
Key Achievements
• Quality: Maintained a 100% quality rating in work output, consistently exceeding expectations.
• CSAT: Consistently maintained a high CSAT score, reflecting exceptional customer satisfaction
and service delivery.
• Productivity: Exceeded productivity targets, showcasing efficiency in ticket processing.
• Attendance: Perfect attendance record, reflecting reliability and commitment to the role.
Skills
Game Player Support and Engagement
Social media content campaigns
English, both written and verbal.
In-depth knowledge of gaming
Very Good
Very Good
Very Good
.
Work History
Aug 2022 Current
Player Support Agent/Player Engagement
Dec 2021 Apr 2022
Freelance NFT Discord Community
Keywords Studios, Remote (https://www.keywordsstudios.com/)
In role of support agent for players, responsibilities include:
• Support players in resolving issues encountered during gameplay.
• Emphasize effective engagement and communication to ensure
maximum satisfaction.
• Successfully managed handling over 60 to 80 players daily.
• Broke down player concerns and probing questions
• Utilized tools to make adjustments on players' accounts.
NFT community, Jakarta, Indonesia
• Achieved NFT Whitelist from Hapebeast and Wulfz within first month of
joining the Discord server.
• Whitelisted member of the Mutant Shiba Club.
Education
Aug 2018 Jun 2022
Tourism
Binus University - Jakarta
Represented the university in a speech competition with other universities in
the city in 2019.
https://www.youtube.com/watch?v=41XdX8PeYZg&t=18s
Languages
Indonesian: Native language
English
Japanese
Beatbox
This is the video I've created in Youtube about Beatbox:
https://www.youtube.com/watch?v=NYS7-xvIhUE
https://www.youtube.com/watch?v=pEzw_Poi-hw&t=21s
https://www.youtube.com/watch?v=k9yCckjGRho&t=170s
Japanese Language
I took a Japanese language course at Shinjuku Nihongo Academy.
Proficient (C2)
Elementary (A2)
.
Here is a quick tutorial for those of you who want to have an introduction of yourself to the
Japanese in a simple way:
https://www.youtube.com/watch?v=xZHPNoPpLtc&t=3s
My Linkedin: https://www.linkedin.com/in/vincent-nathanael-christian-b-b/
