Vincent Christian

Dear HR Team, I am writing to express my interest in the Customer Support Specialist position. With my experience in customer service and a strong background in assisting English speaking users with technical and gaming-related inquiries, I am confident in my ability to contribute to your team.

I am flexible with work hours and am comfortable with both day and night shifts to support your users whenever needed. I have attached my CV for your review, and I look forward to the opportunity to discuss how my skills and experience align with the needs.

I am a skilled Player Support Agent with a strong focus on teamwork, expertise, and continuous improvement. Proven in enhancing player satisfaction and engagement at Keywords Studio (https://www.keywordsstudios.com), adept in support and leveraging social media for community growth. Excelled in communication and problem-solving, managing 60-80 player interactions daily.

Skilled in English and gaming knowledge. Tools Proficiency: Jira Helpshift WithBuddies (TopHat) Confluence Slack Okta Key Achievements Quality: Maintained a high quality rating in work output, consistently exceeding expectations.

CSAT: Consistently maintained a high CSAT score, reflecting exceptional customer satisfaction and service delivery. Productivity: Exceeded productivity targets, showcasing efficiency in ticket processing. Attendance: Perfect attendance record, reflecting reliability and commitment to the role. 

Thank you for considering my application.

Best regards,

Vincent Nathanael Christian