Vince Raven Enriquez

VINCE RAVEN ENRIQUEZ Objectives: To be a client-focused professional in search of opportunity to provide attentive Customer Service. - - WORK EXPERIENCE Golden Arches Development Corp. (Mcdonald’s) Service Crew 05/2015 – 05/2016 JOB DESCRIPTION: Helped customers in need of assistance with their broadband services. TeleTech Holdings, Inc. TTEC Technical Service Representative 05/2016 –01/2018 JOB DESCRIPTION: Helped customers in need of assistance with their broadband services. Cognizant Technology Solutions Corp. Customer/Technical Support 03/2018 – 05/2019 JOB DESCRIPTION: Assisted customers in their general inquiries and issues with the service that we provide. EDUCATION Systems Technology Institute (STI College) Bachelor of Science (BS) in Information Technology 2014 – 2016 Manila, Philippines Concentrix Technical Advisor 03/2020 – 12/2020 JOB DESCRIPTION: Assists customers in their issues with the devices that we sell. TDCX Client Service Associate 01/2021 – 11/2021 JOB DESCRIPTION: Assists customers with issues relating to Facebook Marketplace. Google Operations Center Customer Support Senior Associate 11/2021 – 05/2022 JOB DESCRIPTION: Assists customers with Google Merchant Center and Shopping Ads campaigns. SKILLS • Customer interface expertise • Docs Adhere to customer service procedures • Strong problem-solving aptitude • Persuasive speaker • Advanced skills on Microsoft Word, Excel and Google CHARACTER REFERENCES NAME: Majesta Puya CONTACT: - COMPANY: Telus NAME: Adrianne Sta. Ana CONTACT:-COMPANY: Cognizant NAME: Don Fernandez CONTACT:-COMPANY: Cognizant