Vince Raven Enriquez

Vince is my name, and Quality is my game.

I've spent a total of six years working in the customer service industry, and I've honed my talents to offer high-quality work in a timely manner.

Digital Marketing

I have experience working with some of the biggest organizations in the world, such as Meta (Facebook) and Google. As a digital marketing specialist, I have managed campaigns with budgets exceeding thousands of dollars and ensured performance meets or exceeds the targets.

Quality Analyst

On the other hand, I've worked as a quality analyst in various sectors for just over 2 years. I was in charge of overseeing the work of a group of agents. I have QA analyst experience in both technical and non-technical fields. I've performed quality assurance work for calls, emails, and chats, among other forms of communication.

I have observed, analyzed, and supplied performance reports for numerous businesses engaged in the following domains as a Quality Analyst:

• Performance

• Customer Care

• Technical Support

• SEO

Customer Service Specialist

While Quality Control is my area of expertise, I also have experience providing customer support via phone, chat, and email. I'm an experienced MS Office and Google Suite user and have produced reports and presentations for businesses.

Why do I stand out of the rest?

I take my job seriously and give my best in every project that I work on. The testimonial from my manager serves as a proof to the quality of my work and how hard I work.