Vince Bryan S. Corpuz

Vince Bryan S. Corpuz Professional Summary Customer-focused professional with 2+ years of experience in client support, relationship management, and administrative assistance across diverse industries. Proven track record of boosting customer retention, improving operational efficiency, and delivering exceptional remote support. Combines strong communication skills with technical proficiency in CRM tools, data management, and digital platforms. Seeking a Customer Success or Virtual Assistant role to leverage organizational and client engagement skills in a dynamic, remote-friendly environment. Core Skills Customer Success & Support - Client Onboarding | Relationship Management | Chat & Email Support | CRM familiarity Virtual Assistance & Administration - Data Entry & Reporting | Lead Nurturing | Document Processing | Meeting Coordination | Cold calling / email Technical Tools - Microsoft Office Suite | Google Workspace | Canva | SAGE | Social Media Platforms | Trello/Asana/Slack (Familiarity) – Can be trained / adaptable Key Soft Skills - Empathetic Communication | Proactive Problem-Solving | Adaptability | Time Management | Attention to Detail Professional Experience Sales & Support Specialist *Firewheels* | August 2025 – Present - Manage end-to-end lead nurturing through structured email follow-ups and personalized engagement. - Research product options and provide tailored recommendations to prospects. - Prepare accurate quotations and coordinate with sales team to accelerate deal closure. - Maintain organized lead tracking systems to ensure seamless customer journey mapping. ESL Teacher *REAGENT Language Center Corp* | March 2023 – April 2025 - Designed customized learning plans to improve student engagement and language retention. - Delivered one-on-one coaching to address individual learning goals and track progress. - Developed strong interpersonal and instructional skills applicable to client training and onboarding. Customer Success Specialist (Chat Support) *ANZ* | May 2024 – November 2024 - Handled 80–120+ daily chat interactions with accuracy and customer satisfaction. - Resolved customer issues in real-time, improving retention rates through proactive follow-up. - Monitored and logged customer interactions using Google Sheets for data-driven insights. **HR & Administrative Assistant** *Waltermart PH* | July 2022 – October 2022 - Streamlined HR documentation processes along with providing assistance to HR supervisor / manager - Assisted with recruitment, onboarding, and employee query management. - Maintained accurate timekeeping and data records for 100+ employees. Marketing & Operations Assistant DCX | January 2022 – July 2022 - Implemented order tracking systems that improved response time by 20%. - Managed supplier sourcing, client scheduling, and email correspondence. - Conducted cold outreach to suppliers, contributing to a 30% increase in team productivity. Customer Service Representative & Data Entry *JMVK* | January 2021 – June 2021 - Processed 1,000+ customer orders using spreadsheets and digital dashboards mostly facebook - Maintained 95% data accuracy and 90% customer satisfaction across support channels. Education Cavite State University - Main Campus Bachelor of Science in Psychology 2015 – 2019 Additional Information • Proficient in remote collaboration tools and virtual workspace management. • Experienced in managing high-volume communication across chat, email, and social media. • Quick learner with strong adaptability to new platforms and processes. • Open to certifications in Customer Success, CRM software, or VA-specific training.