Viktoriya Egovtseva

pERSONAL INFORMATION Name: Viktoriya Egovtseva Address: Perm, Starzeva str. 7-44, Russia Phone number: - Email:-Skype: vikkivika EDUCATION September 2019 – December 2019 Moscow State University Russian Language Centre Teacher of Russian as a Foreign Language 350-hour course “Methods of teaching Russian as a Foreign Language” October 2011 – July 2013 Leipzig University of applied science Bachelor of Arts in Business Administration Degree program specializing in International Management September 2006 – July 2011 Perm State Technical University Specialist in Interpreting/ Translating (Russian-English-German) A five-year degree program specializing in Interpreting/ Translating (Russian-English-German) September 2004 – June 2006 Lyceum № 2 of the Perm State University (Final school examinations, required for university entrance) INTERSHIP February – October 2010 Civic Engagement Institute: European Accents in Perm. Position: translator/ interpreter Project aimed at the creation an international network of Russian and European artists and creative people as well as cultural and governmental structures. Tasks and responsibilities: - Meeting foreign guests - Interpreting/ Translating (Russian – English– German) WORK EXPERIENCE July 2014 – December 2014 Employer: Nextrade LTD Israel Position: Customer Support Representative (English, German, Russian desks) Tasks and responsibilities: - Attracting potential customers by answering product and service questions; suggesting information about other products and services - Maintaining customer records by updating account information - Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Recommends potential products or services to management by collecting customer information and analyzing customer needs November 2013 – July 2014 Employer: Anyoption Israel Ltd. Position: Customer Support Representative (Russian desk) Tasks and responsibilities: - Attracting potential customers by answering product and service questions; suggesting information about other products and services - Maintaining customer records by updating account information - Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Recommends potential products or services to management by collecting customer information and analyzing customer needs 2007 – present Freelance translator/ interpreter (Russian-English-German) Tasks and responsibilities: - Translation of various texts 2007 – present Private teacher in English, German, Russian as a Foreign Language Employer: 05.2018 – 10.2019: Tree words on-line language school. 07.2018 – present: “Alibra” language school, Moscow, Russia Tasks and responsibilities: - Work with students to improve their skills in the subjects. - Prepare lessons, and assign and correct homework. - Prepare and correct tests. - Evaluate students' progress and discuss the results with students and/or their parents. - Identify students' individual learning needs. - Prepare invoices and receipts for students or parents. January 2013 – June 2013 Employer: Antik Hotel Leipzig Position: Front desk manager Tasks and responsibilities: -Meeting and greeting clients -Booking meetings -Arranging couriers -Keeping the reception area tidy -Answering and forwarding phone calls - Screening phone calls -Sorting and distributing post November 2010– June 2011 Employer: ASSAULT Consortium Perm Position: Administrative assistant – interpreter Tasks and responsibilities: - fielding telephone calls - receiving and directing visitors - word processing - filing and faxing - arrange travel through internal and outside agents - take initiative in manager’s absence - interpreting/ translating of contracts, emails, application data sheets, orders and advertising brochures. October 2010 – March 2011 Shop assistant in a family clothing store (Perm, Russia)/ assistant in a warehouse of the store Tasks and responsibilities: - Assisting customers to find the goods they are looking for - Stoking shelves with merchandise - balancing cash registers with receipts - keeping the store tidy and clean - responsible dealing with customers` complains - receiving and storing the delivery of large amounts of stocks December 2009 – September 2010 Employer: Dom.ru Perm Position: phone sales agent. Tasks and responsibilities: - Inform customers about the company’s products (cable television) - Assist and persuade the customers to purchase products and services from the company or to renew their service contract - Explain product features and terms of contract renewals - Collect customer`s feedback ADDITIONAL SKILLS Language skills Russian native speaker English: fluent German: fluent Hebrew: beginner Computer skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) Graphics software (Adobe Photoshop) Personal Qualities Hardworking, motivated and determined to succeed Enthusiastic to learn, gain knowledge and further qualifications Sports/ Hobbies Swimming (Junior Sport master) Travelling Street dancing (Hip-hop, house, break dance) Attending Gym REFERENCES References available upon request