Vikkas Malhotra

VIKKAS MALHOTRA -|-~HIGH PERFORMANCE HUMAN RESOURCE PROFESSIONAL ~ 15 years of track-record meeting deliverables in-line with operational targets, while working collaboratively with senior staff and key team members to push timely solutions to multifaceted plans, leveraging the following competencies: Management Skills: Human Resource Management | Global HR Shared Services | HR Transformation | Training & Development | HR Audit & Compliance | Performance Management | Benefits Administration | HR Process Design & Automation | Employee Engagement | HR Information Systems | Project Management (Waterfall and Agile) Seasoned HR professional with versatile experience in Human Resource Management System (HRMS), strong knowledge in HR Operations, HR Transformation, HR Digitization Projects in the Financial, Outsourcing and Banking sectors. Proficient in overseeing smooth implementation, execution of HR policies and processes from hire to retire (Employee Life Cycle) Served as key business unit person with deft in people management, maintaining healthy employee relations, problem solving thus creating an amicable & transparent environment Strength leading in complex environments while mentoring and motivating individuals from diverse backgrounds, encouraging them to take positive actions and be accountable for their work. SIGNIFICANT HIGHLIGHT Proven skills in stakeholder engagement and working with cross functional teams spanning across different geographies and regions Received “HR Pinnacle Award” in 2015 for efficiently implementing Global and APAC process, also awarded with “Business Acumen Award” in 2016 for smooth process implementation in Philippines during expansion Instrumental in complete cross-regional PeopleSoft upgrade across APAC & EMEA within planned time for Citigroup Advance functional proficiency in HR applications, such as Career Track, Learning Management System, Online Service Centre, Reporting Tools, Taleo, Peopledoc, Docusign Succeeded in complete process transition for “US Benefit Plans client”from US to India in cooperation with training and transition teams across regions resulting -significant cost savings & better client experience at Hewitt Associates CAREER COUNTOUR Self Employed - Consultant – HR & Financial ServicesMar’17– Till Date Freelance HR – Talent Acquisition Personal Equity Investments American Express SDL - Global HR Shared Services May’12 – Mar’17 Project 1: HR Transformation Project Successful implementation of the revised HR employee life cycle policies and processes (Hire to Retire) within APAC As Business Analyst worked in partnership with global vendor, designed a new system for overall HR Management to be used in Global AXP Markets. It involved requirement gathering through communication with internal HR stakeholders, evaluating deliverables, managing UAT, project coordination, issue resolution & change management. Successfully developed & implemented a new global HR servicing center to implement self service and assisted service capabilities globally across 35+ countries for better employee experience Played a significant role in reducing HR transaction processing time by 75% which helped employees to keep focus on their business KRA’s and implemented a leadership scorecard / newsletter for APAC and EMEA Project 2: Global HR Digitization Initiative The project entails end to end digitization of HR processes and records for Global AXP by leveraging new cloud based technology and building self-service / assisted services capabilities for smooth execution. This process enabled HR to access employee documents and reduced request time via online tool by 60%; the usage of Docusign eliminated paper work for e2e recruitment and HR Operations by approx 60%. HR digitization of employee files resulted in elimination of vendor cost in 100% digitized markets while reducing costs of physical infrastructure in other markets Project 3: Employee Benefit Awareness & Adoption The primary objective of this project was to create employee benefit awareness for over 12,000 India employees, in which 3000+employees actively participated in various events and won several prizes. Focus was on key benefits such as Healthy Living, Employee Reward Programs, Employee Assistance Programs etc Other Key Projects/ Responsibilities Demonstrated excellence while leading Global HR Shared Service team to execute HR digitization process for smooth HR transformation and process improvement for AXP, major focus was to strengthen the internal compliances while eliminating manual documentation Initiated & Implemented a governance framework for the APAC & EMEA service delivery teams including Vendor Performance Governance, Reporting of HR Servicing Metrics, HR Process Improvement (Tech & Non-Tech) & Continuous Change Management As India PMO involved in HR employee life cycle processes Introduction of a new brand identity for on-boarding of new hires “ New Blue Experience” which focused on compliances, new hire education and brand experience Initiated Digital Year- End / Merit Process for 5000+ employees, which helped reduce the resource requirement by 70% in terms of process cost Steered process transformation Career Pathing for India Businesses and implemented India HR Operation Scorecard Citi Group Manager (Operations / Projects) Jan’09 – Apr’12 Citi Bank Singapore Accountable to manage a cross functional team across countries particularly APAC, managing process improvement related to employee life cycle processes and completing projects on time Responsible to implement people engagement in regards to testing, managing risk, resolving issues and educating APAC & EMEA HR teams on the new system designed from business standpoint covering 69 countries across APAC & EMEA. Efficiently managed post go live deliverables. Like user training (market HR administrator), change management and recording feedback for next level process and technological enhancements. Played a significant role in effective deployment, trainings and administration of HR Business application supporting APAC & EMEA which included Learning Management Systems, Career Track (Taleo), Peoplesoft etc Citi Bank India Worked closely with Global HR team to streamline & implement HR processes by developing manager and employee self service capabilities and setting up assisted servicing model Responsible for implementation and administration of employee benefits such as Medi-claim Insurance & Car Policy Responsible for centralization and implementation of employee life cycle processes. The project included extensive study of HR processes across 4 entities of Citi India with subsequent design and creation of Employee Life Cycle document and maps Spearheading end-to-end operations of the HR Inquiries Management (Hire to Retire) Headstrong Lead Consultant Sep’07 – Jan’09 Responsibilities Lead a team of Global Equity and Fixed Income Research publishing team and helped them to publish research report and & financial models within tight SLA time frame resulting in 100% success Skilled in handling crisis management system outage process to avoid delay in publishing; also managed smooth service delivery without impact on the system Played important role in employee engagement within Equity & Fixed Income domain while setting-up career path progression Hewitt Associates Operations Manager Jan’05 – Sep’07 Responsibilities As Operations Manager efficiently implemented HR Employee Benefits program and succeeded in smooth transition from US to India while working closely with training and transition team across countries Executed process set up related to quality assessments, knowledge transfer, trainings to ensure consistency and correct understanding of the process and procedures. Effectively implemented employee engagement activities leading to better employee feedback and career path Exlservices Pvt Ltd. Executive Jan’02 – Jan’05 EDUCATION Business Essentials of HR from Cornell University 2016 Executive One Year General Management from XIMB, Bhubaneswar 2013 System Analyst ‘A’ Level training from DOEACC, India 2001 B.Com from Lucknow Christian College, Golaganj 1999 PERSONAL DETAILS Date of Birth: July 20, 1978 | Linguistic Ability: English, Hindi | Address: B 306, C Dot Apartments, Sector 56, Gurgaon, 122001