Vida Charra C. Relato

Vida Charra C. Relato Permanent Address: Blk. 37, Lot 5, Villa Karangahan Subd., San Felipe, Naga City, Philippines 4400 Contact: - Email:- PROFESSIONAL SUMMARY Dedicated and results-driven professional with extensive experience in customer service, sales, telemarketing, and guest experience management. Adept at handling multinational clients, leading teams, and managing data effectively. Strong problem-solving abilities, excellent communication skills, and a flexible approach to work schedules. KEY SKILLS & COMPETENCIES • Years of experience in sales and customer service • Strong communication skills, working with multinational companies • Expertise in telemarketing, lead generation, and data management • Proven ability to lead teams effectively • Capable of working independently and collaboratively • Highly adaptable and flexible with work schedules • Excellent understanding of data administration EDUCATION Bachelor of Science in Hotel and Restaurant Management Mariner’s Polytechnic Colleges, Naga City, Camarines Sur |- Secondary Education Camarines Sur National High School, Naga City, Camarines Sur |- Primary Education Naga Central School I, Naga City, Camarines Sur |- PROFESSIONAL EXPERIENCE KasaLiving Inc. | Home-Based Guest Experience Specialist II | Feb 2022 - Feb 2025 Guest Experience Specialist I | March 2021 - Feb 2022 • Provided exceptional guest support and handled inquiries, ensuring high customer satisfaction. • Managed reservations, resolved complaints, and improved the overall guest experience. CohoBNB | Home-Based Guest Experience Agent | Oct 2020 - March 2021 • Assisted guests with booking and troubleshooting, ensuring seamless experiences. • Coordinated with various teams to resolve customer concerns efficiently. Abode LLC | Home-Based Guest Experience Agent | Aug 2018 - Oct 2020 • Delivered high-level customer service, handling guest communications and issue resolutions. • Maintained accurate records of guest interactions and service improvements. Payments & Cards Network | Home-Based Research and Data Manager | Oct 2017 - June 2018 Partnerships Manager | Aug 2017 - Oct 2017 • Managed data analysis and market research to support company strategies. • Built and maintained relationships with key industry partners. Jetstar Airways - Stellar Philippine Inc. | Naga, Camarines Sur Travel Consultant/Specialist | Aug 2014 - July 2017 • Assisted customers with flight reservations, ticketing, and itinerary planning. • Resolved travel-related concerns efficiently, improving customer retention. AT&T U-verse Blue - Sutherland Global Services | Pili, Camarines Sur Subject Matter Expert | Oct 2013 - Jan 2014 Billing and Sales Consultant | Sept 2012 - Sept 2013 • Provided technical and billing support for AT&T customers. • Assisted in sales, upselling services, and improving customer satisfaction ratings. CHARACTER REFERENCE Rommel Doroteo Guest Experience Manager Contact: - Email:- Ma. Sofia Joy Cruz Senior Guest Experience Lead Contact: - Email:- Maria Faustina Galang Senior Guest Experience Lead Contact: - Email:-