Vida Charra C. Relato

Remote Customer Experience & Operations Professional | Specialist in Hospitality & Client Relations

With over 7 years of experience in guest experience, data management, and customer service, I have honed my skills in fast-paced, remote environments. Most recently, I served as a Guest Experience Specialist II at KasaLiving Inc., where I provided top-tier guest support, managed reservations, and resolved guest concerns to ensure seamless stays. Prior to that, I worked at CohoBNB and Abode LLC, assisting guests with bookings, troubleshooting, and enhancing overall customer satisfaction.

Beyond hospitality, I also have expertise in research and data management, having worked as a Research and Data Manager at Payments & Cards Network. My early roles at Jetstar Airways and AT&T strengthened my sales, billing, and customer support skills, making me adaptable across different industries.

A dedicated and results-driven professional, I thrive in remote work settings and am passionate about delivering outstanding service while optimizing operations.