Victory Emmanuel

Customer Service Specialist with 2+ years of remote experience supporting international clients, primarily in North/south America. Proven track record managing high-volume ticket queues (avg. 150 tickets/day), resolving complex issues, and driving customer loyalty (NPS > 40). Open to contractor/EOR engagements for EU & US-based companies; adept at coordinating across time zones (Nigeria ↔ CET/CEST) and ensuring GDPR-conscious handling of customer data. Skilled in leveraging Zendesk/Freshdesk, Intercom, Salesforce, Google Sheets pivot reporting, Canvas , Outlook and Confluence/Notion knowledge bases to optimize service delivery