Victoria Santos
22 B. Harrison St. Parkwood 2
Maybunga, Pasig City 1607
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A strong advocate of open communication, adept at identifying action plans and achieving
results. Resourceful person and a team player and willing to learn. Energetic and enthusiastic
person who loves working with people.
EXPERIENCE
SKILLS
Victory Group of Companies, Manila— Business Development Manager
Written and oral communication
March 2018 - December 2019
Product and service sales
Business development and planning
Identified and pursued valuable business opportunities to generate new company revenue
and improve bottom line profit.
Established relationships with key decision-makers within a customer's organization to
promote growth and retention.
Applied strategic negotiation and sales closing skills to bring in new accounts.
Victory Group of Companies, Manila— Business Planning Manager
October 2017 - December 2018
Account management
Relationship building and
management
Leadership training
Public speaking
Diverse groups presentation
Training needs analysis
Training Design
Organized and updated strategies for managing crisis events to modernize and enhance
approaches.
LANGUAGES
Devised and deployed training tools and business structures to help department leaders and
liaisons develop and improve business continuity plans.
Victory Group of Companies, Manila— Training Manager
March 2017 - October 2017
Researched and obtained relevant course materials to achieve training objectives.
Conducted orientation sessions and organized on-the-job training for new hires.
Basic Logistics Corp., Pasig— Account Manager
July 2016 - April 2017
Tracked sales data to assess trends and make proactive strategy changes.
Addressed problems with accounting, billing and service delivery to maintain and enhance
client satisfaction.
Provided extensive support in sales, technical and business areas to key accounts.
English, Filipino
TELUS International PH, Pasig— Training Supervisor (UBER)
February 2015 - July 2016
Applied adult learning and performance expertise to assess behavioral and ability issues
impacting work performance.
Selected or wrote appropriate curriculum for specific course topics.
Collaborated with company leaders and department managers to determine training needs.
Evaluated success of training programs and recommended improvements to upper
management to enhance effectiveness.
Updated employees with latest policies, procedures and compliance standards.
Monitored and maintained high level of on-time delivery reliability service and performance
Resolved employment-related disputes through proactive communication.
TELUS International PH, Pasig— Training Officer (Dell Technologies)
April 2008 - February 2015
Acted as training subject matter expert and provided extensive technical support to different
departments.
Assessed skill gaps for employees and developed training courses to meet identified needs.
Evaluated success of training programs and recommended improvements to upper
management to enhance effectiveness.
Identified training needs and planned classes accordingly.
Developed and implemented effective lesson plans to cover necessary material.
Reviewed and edited all training materials for accuracy and company policy compliance.
Organized and edited training manuals, multimedia visual aids and other educational
materials.
Developed surveys to identify training needs based on projected production processes and
changes.
Applied adult learning and performance expertise to assess behavioral and ability issues
impacting work performance.
Managed all exempt employee coaching, training and performance improvement actions.
Researched and obtained relevant course materials to achieve training objectives.
Trained new hires to perform cross-training exercises with experienced workers.
TELUS International PH, Pasig— Sales Representative (Dell Technologies)
June 2006 - April 2008
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue
opportunities.
Adapted sales techniques to specific clients and promoted products based on individualized
client needs.
Developed and implemented sales strategies to increase revenue.
Maintained routine communication with clients to assess overall satisfaction, resolve
complaints and promote new offerings.
Utilized various sales techniques to develop relationships with customers and drive sales.
EDUCATION
College of the Holy Spirit, Manila— Bachelor of Arts in Communication
2000 - 2004
Sta. Isabel College, Manila — Secondary Education
1997 - 2000
St. Paul , Pasig— Primary Education
1997 - 2000
TRAINING AND CERTIFICATION
L.E.A.D. Certification Program and Presentation - June 2007 to October
2007
Program Level Training Needs Analysis - April 2009
Essentials of Project Management and Program Implementation - April
2009
Business Presentation Skills - April 2009
Six Sigma Yellow Belt Certification - March 2009
Dell Training Certification Workshop with Dell Client Blake Berend February 2009
Trainer Development Workshop by ICMI (International Customer
Management Institute) - May 2016
