Victoria Santos

I started as an inbound sales representative for Dell Technologies. I am selling computers to parts, accessories, and other electronics. Aside from taking inbound calls, I also do outbound calls to increase close rate from the leads of the inbound calls. As a consistent top sales representative, I got invited to apply for a training officer and started my career in the training department right after. 

As a training officer (still with Dell Technologies) I trained new hire trainees from Foundation (Soft) Skills Training to Product Training. Foundation Training covers American/Canadian culture, Communication skills (listening skills, basic English grammar, accent neutralization, etc.) and selling skills (FAB, RIPC, Customer mindset, etc.). I also do cross training, refresher training, roadshows, and specialized (bottom performers) training. I create most of the training design/materials for specialized training identified on the training needs analysis. After 7 years of being a training officer, I moved up to become a training supervisor (UBER). This role made me understand the responsibilities of a leader and help trainers succeed. I trained trainers on effective coaching and evaluated trainers based on performance and character (scorecard). Career and character development coaching/training were most requested by trainers for self improvement.

When I left the BPO Industry after 10yrs, I ventured in a different role and Industry.I became a business planning/development manager. I was able to adapt quickly to the role/s because of the years of experience I had with sales and customer service. Initially, the bulk of my responsibility is for business planning because it is a startup company, I helped all departments to create standard processes and I (with the guidance of our CEO) also built a process (Sales and Operations Planning) across all departments. As SOP is stabilizing, I focused on business development and account management. I was able to apply strategic negotiating and sales skills and establish a good relationship with clients. Starting from zero connections, I was able to build my network in the supply chain and logistics industry in the Philippines. I believe that success can always be achieved with the right amount of aggressiveness and perseverance.

I am proficient in the following: Written and oral English communication, Product and service sales, Business development and planning, Account management, Relationship building and management, Leadership training, Public speaking, Diverse groups presentation, Training needs analysis, and Training Design.

I am capable of using MS Office (Word, Excel, Powerpoint, Publisher), Google Apps (Docs, Sheets, Slides, Forms, Maps), Citrix, Zendesk, IDD,and DOMS.