Victoria Maier

Curriculum vitae PERSONAL INFORMATION Victoria Maier Strada Parangului, nr 56, 12328 Bucharest (Romania) (--Skype vicky.1389 WORK EXPERIENCE 06/04/2015–16/12/2016 CUSTOMER CARE ISTA, Bucharest (Romania) About: ISTA makes an important contribution to the responsible use of water, heat, gas and electricity. Services range from the supply and installation of meters up to billing and analysis of energy data. Job Requirements: • Answering a high volume of incoming calls as well as e-mails. • Identify and deal with customers using the right management tool. • Qualify the demand correctly and seek the right elements of response. • Log the call in the program. • Escalate difficult cases to the right person. For references please contact Mr Rezouali:-/ - / - 02/11/2014–03/04/2015 TECHNICAL SUPPORT Computer Generated Solutions (CGS), Bucharest (Romania) About: Computer Generated Solutions (CGS) is a leading provider of information technology services and software to businesses and government agencies worldwide, known for delivering expert, crossindustry solutions across multiple platforms. Job Requirements: • Very good computer literacy (using efficiently the computer and basic Microsoft Office applications) very good communication skills (speaking and writing). • Good knowledge of computer hardware parts and tests to run. • Provide a variety of customer services through email or telephone. • Resolve customer questions, complaints and requests. 14/01/2013–26/04/2013 INTERN (non-paid) Anti-Sida Citizen Association of Catalonia (ACASC), Barcelona (Spain) About: The Anti-Sida Citizen Association of Catalonia (ACASC) is a non-governmental organization that was declared a public entity in 2006. 17/12/16 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 3 Curriculum vitae Victoria Maier ACASC works to prevent HIV/AIDS infection and raise awareness within society as well as to provide assistance to people affected by the disease, especially to those living in a situation of severe social exclusion. Responsibilities: • Day center for HIV + people in social exclusion • Socio-medical escorts to HIV (hospital visits, pharmacy, other community resources) • Prevention and training in prisons prevention and training for young people in schools / associations communication (Facebook, website, press releases) • Participation in events (fairs, conferences, universities) telephone support (emotional support, answering questions, schedule appointments prior to take quick HIV and / or syphilis test. 07/09/2009–03/09/2010 VOLUNTEER ACTIVEWATCH, Bucharest (Romania) About: ActiveWatch is an organization representing human rights that militates for transparency of free speech. Job Requirements: • Article selection • Translation of articles from Romanian to English for website • Introduction of projects into database • Teamwork 03/09/2007–29/08/2008 INSURANCE AGENT PRO TRUCK, Bucharest (Romania) About: Pro Truck , part of the group of companies " PRO" , comprises a national distribution network , which operates in selling parts and accessories for trucks, vans and trailers with origin of imports. Job Requirements: • Insuring customers • Communication with insurance companies • Introducing insurance policies in database • Teamwork EDUCATION AND TRAINING 10/2013–07/2014 Master's Degree in Political Sciences Universitat Autonoma de Barcelona (UAB), Barcelona (Spain) 10/2009–07/2013 BA in Social Sciences The Open University- Distance learning, Milton Keynes (England) 10/2003–07/2007 17/12/16 High School © European Union,- | http://europass.cedefop.europa.eu Page 2 / 3 Curriculum vitae Victoria Maier FIBSB- Fundatia Internationala British School, Bucharest (Romania) - Primary School Ecole Francaise Anna De Noailles, Bucharest (Romania) PERSONAL SKILLS Mother tongue(s) Romanian Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production French C2 C2 C2 C2 C2 English C2 C2 C2 C2 C2 B2 B2 B2 B2 B1 Spanish Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages 17/12/16 © European Union,- | http://europass.cedefop.europa.eu Page 3 / 3