Victoria Kooro

KOORO VICTORIA BURABARI Customer Support Executive-- Nigeria. CAREER SUMMARY Dedicated and result driven customer service executive with strong communication and empathy skills, ensuring exceptional customers satisfaction. With experience in handling customer inquiries, resolving issues efficiently and providing guidlines. My ability to listen attentively and respond with compassion which help to build strong relationship with customers ensuring complaints are handle professionally and with care. Highly organize, detail-orientated and skilled in multi-tasking, which enable me to manage multiple complaints effectively. CORE COMPETENCIES Management skills: Conflict resolution, organizational skills, leadership, emotional intelligence and team collaboration. Soft skills: time management, problem solving, excellent communication both written and verbally empathy, active listening, adaptability, attention to details and patience. Technical skills: Microsoft office Suite, Zendesk, ticketing system, multi-channel support, data entry, video conference tool, compliance management tool and product knowledge. VATS COMMUNICATION Remote Customer Service Representative-  Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.  Leveraged sales expertise to promote products and capitalized on upsell opportunities.  Collected customer’s feedback and made process changes to exceed customer satisfaction goals.  Developed community reputation through commitment to customers’ satisfaction and strong client relationships.  Used company troubleshooting resolution tree and evaluated technical problems and find appropriate solutions.  Offered advice and assistance to customers, paying attention to special needs or wants. Puido Smart Limited Customer Support-  Achieved 95%+ customer satisfaction, 98%+ first-call resolution, and 20%+ customer retention increase.  Responded to customer inquiries via phone, email, chat or social media.  Resolved customer complaints and issues promptly and professionally.  Provided product/service information, answers, and solutions.  Process customer orders, returns, and exchanges.  Escalate complex issues to senior representatives or management. EDUCATION University of Port Harcourt Choba/Rivers State Bachelor of Arts |Linguistics and Communication Studies - ACCOMPLISHEMENT   Improve customer retention by maintaining strong relationships with 70+ key clients. Streamlined customer support processes reducing average response time by 2hours.