Victoria Kooro

I’m Victoria Kooro, a Customer Service Representative passionate about turning frustrated calls into loyal fans through empathy and problem-solving. With chat and email support experience, I thrive in remote settings, always learning and communicating with clarity. Lately, I’ve seen how truly listening, letting customers finish, reflecting their words, and responding calmly, shifts interactions and builds trust. A recent win? Turning a 1-star review into a 5-star shoutout! At the core of great service? Being human first.