Victoria Karla Maria Chacon Santizo

Victoria Chacón ABOUT ME I'm a dedicated and curious professional with a strong desire to keep learning and growing both personally and professionally. I thrive in environments where collaboration, empathy, and clear communication are valued. With people oriented mindset and a genuine interest in understanding others, I bring both focus and flexibility to the table. I'm always open to feedback, eager to improve, and committed to contributing meaningfully to a team. - LANGUAGES 08/07/1998 -Guatemala city, Guatemala Spanish JOB EXPERIENCE 100 % English 90 % HARD SKILLS Google workspace Microsoft office Meta business Trello Canva Typing SOFT SKILLS Excellent attention to detail Time management Active listening Problem solving Telus Digital May 2024 - July 2025 Customer support representative Resolve customer inquiries and issues for clients based in the United States Provide support with claims, warranty processes, and formal complaints Assist team members in real-time with case handling and resolution 24/7.ai September 2020- August 2023 Operations Supervisor Handled administrative tasks and HR follow-ups Oversee team scheduling, administrative tasks, and performance tracking Ensure high-quality customer service standards Facilitate international client meetings to resolve issues Analyzed outcomes to optimize individual efficiency Created action plans to meet performance targets Personal Assistant June 2019 - March 2020 Scheduled appointments and ensured timely follow-up Addressed client inquiries and explained available services Managed activity calendar and coordinated daily tasks Monitored emails and prepared materials for conferences Organized events, tracked participants, and graded evaluations EDUCATION Universidad San Carlos de Guatemala Communication | Now High School Diploma Liceo Clásico | October 2016