Victoria Ifeyinwa

OKORO VICTORIA IFEYINWA Address: 5, ABEC Road Nvuigwe Woji,Rivers Port Harcourt. Email-Tel:- PROFESSIONAL SUMMARY: Detail-oriented and tech-savvy professional with 4+ years of experience in customer service, tech support, and administrative tasks. Skilled in handling client inquiries, resolving technical issues, and managing day-to-day operations using tools like HubSpot, Trello, Airtable, and Google Workspace. Currently advancing IT skills through the Google IT Support course. Reliable, adaptable, and committed to delivering excellent support and efficient service EDUCATION:Higher National Diploma (HND)2018 – 2020 Food Science and Technology; Akanu Ibiam Federal Polytechnic, Uwana Ebonyi State. National Diploma (ND) 2015 – 2017 Food Science and Technology; Federal Polytechnic, Oko Anambra State. West African Senior Secondary Examination Council (WAEC) 2005 – 2011 Work Experience: Digital Milestone Academy / Digital Witch – Remote Virtual Assistant & IT Support Trainee. 2025 - Present Provided basic tech support by diagnosing and resolving simulated hardware/software issues. Managed virtual admin tasks including calendar scheduling, email organization, and task tracking using Google Workspace, Calendly, Trello, and Airtable. Created automated workflows using Zapier and managed contact pipelines on HubSpot CRM. Delivered mock customer service through chat and email support simulations to improve response handling. Performed data entry and lead generation tasks in simulated client environments. Gained hands-on experience with remote team collaboration and tech troubleshooting. Lical Global Impex Ltd Sales and Customer Service Representative. 2018 -2022 Built and maintained client relationships to increase customer retention and sales. Conducted product demonstrations and negotiated pricing with corporate and individual buyers. Handled inbound and outbound customer calls, addressing inquiries, complaints, and product concerns. Collaborated with inventory and admin teams to ensure timely deliveries and accurate documentation. Generated sales reports, tracked targets, and maintained customer records for business insights. Abia State Polytechnic, Aba, NYSC – Lab Attendant / Bakery Assistant. 2021 -2022 Supervised students during lab sessions to ensure safety and effective participation. Assisted in the bakery with production, packaging, and daily sales activities. The Zaneivy School, Enugu Teacher. 2020 - 2021 Created and implemented lesson plans tailored to different learning needs. Promoted school values and ensured student engagement and discipline. Communicated with parents regarding student progress and concerns. T&K Ltd Customer Service Assistant. 2017 - 2018 Responded to customer inquiries and complaints via phone, email, and face-to-face. Recorded daily sales, managed receipts, and ensured customer satisfaction. Technical skills CRM tools: HubSpot, Airtable Workflow & Task Management: Trello, Monday.com Scheduling Tools: Calendly Productivity: Google Workspace, Microsoft Office Basic IT Support Data Entry and Research --- Personal Skills Strong communication skills Fast learner Team player Detail-oriented Tech-savvy and adaptable Reference: Reference available upon request.