Victoria Ifeyinwa

OKORO VICTORIA IFEYINWA Address:Rivers State, Port Harcourt. Email-Tel:-. www.linkedin.com/in/victoria-ifeyinwa-7a332014a PROFESSIONAL SUMMARY: Trained Virtual Assistant and Google-certified IT Support Specialist with 4+ years of experience in customer support, administrative services, teaching, and sales. Skilled in managing client inquiries, data entry, scheduling, and workflow operations with accuracy and efficiency. Proficient in productivity and CRM tools including HubSpot, Trello, Airtable, and Google Workspace. Certified in IT Support with proven ability to troubleshoot, manage systems, and provide remote technical assistance. Reliable, adaptable, and dedicated to delivering efficient virtual assistance and client-focused solutions. SKILLS: Customer Support & Virtual Assistance ●​ ●​ ●​ ●​ Customer Service & Complaint Resolution Email and Chat Support Effective Communication Problem-Solving & Troubleshooting Administrative & Organizational Support ●​ ●​ ●​ ●​ Administrative Support Data Entry & Records Management Appointment & Calendar Management Scheduling & Time Management CRM & Productivity Tools ●​ ●​ ●​ ●​ HubSpot​ Google Workspace (Docs, Sheets, Drive, Calendar, Gmail) Trello Monday.com ​ WORK EXPERIENCE : Customer Success Intern​ 03/ Sept 2025 to Current Customer Success Intern​ Vendoura Trading Hub — Remote ●​ Assist over 30 customers with inquiries, ensuring satisfaction and timely resolution of issues ​ ●​ Provide support through email and chat, strengthening client relationship management.​ ●​ Contribute to onboarding processes and customer engagement initiatives.​ ●​ Collaborate with internal teams to track feedback and improve service delivery. ​ 01/ Jan 2025 – 09/Sep 2025 Virtual Assistant & IT Support ​ Digital Milestone Academy / Digital Witch — Remote ●​ Provided basic tech support by diagnosing and resolving simulated hardware/software issues.​ ●​ Managed virtual admin tasks including calendar scheduling, email organization, and task tracking using Google Workspace, Calendly, Trello, and Airtable.​ ●​ Created automated workflows using Zapier and managed contact pipelines on HubSpot CRM.​ ●​ Delivered mock customer service through chat and email simulations to improve response handling.​ ●​ Performed data entry and lead generation tasks in simulated client environments.​ ●​ Gained hands-on experience in remote team collaboration and IT troubleshooting 06/Jun 2018 –01/Aug 2022 Sales & Customer Service Representative Lical Global Impex Ltd, Abuja ●​ Built rapport with customers, ensuring targeted service delivery and increased satisfaction.​ ●​ Managed transactions including order placement, payment processing, and timely deliveries.​ ●​ Implemented efficient contact management systems, reducing data discrepancies by 30%.​ ●​ Provided outstanding assistance to over 2,000 customers, contributing to a 25% increase in positive reviews.​ ●​ Resolved customer complaints by collaborating with departments, reducing escalated issues by 10%. 09/ 2020 – 10/2021 Teacher The Zaneivy School, Enugu ●​ Designed and delivered engaging lesson plans tailored to diverse learning needs.​ ●​ Maintained classroom discipline and fostered a positive learning environment.​ ●​ Communicated with parents on student progress and development. 09/ 2017 – 05/2020 Customer Service Assistant Emmason Holdings Ltd, Port Harcourt ●​ Attended 30+ clients daily, resolving inquiries and complaints to ensure smooth running of projects.​ ●​ Processed daily transactions and maintained accurate records to support operations. Education & Certifications- National Teachers’ Institute (NTI) — Nigeria Postgraduate Diploma in Education (PGDE) | ​ 2021 Akanu Ibiam Federal Polytechnic, Unwana — Ebonyi State, Nigeria Higher National Diploma (HND) in Food Science and Technology ​ ​ Training/Certifications ●​ Digital Witch — IT Support Training | 2025​ ●​ Google IT Support Fundamentals — Coursera | 2025​ ●​ Cisco — Data Analysis Essentials | 2024​ ●​ Digital Milestone Academy — Basic Virtual Assistant Training | 2024​ Volunteer Experience 2021 – 2022 NYSC Volunteer Charity and Gender CDS - Aba ●​ Supported gender awareness campaigns and charity initiatives for underserved communities.​ ●​ Coordinated student engagement in social projects to promote inclusivity.​ ​ ​ . .