Victoria George

UMOH, VICTORIA GEORGE Customer Success Manager Professional Experience Customer Success Manager, BNG Technologies Dec 2021 – present | Lagos Implemented strategies to enhance customer journeys across digital platforms, improving the FAQ section. Analyzed and addressed customer pain points in support systems, preventing escalations. Coordinated with internal and external teams to resolve issues, increasing customer satisfaction by 20%. Reviewed customer service contracts to identify and escalate problematic clauses. • • -- Yaba, Lagos In/vicki-george Profile A dedicated Customer Success Manager with 5 years of experience in customer support and account management within the technology sector. Demonstrated expertise in enhancing customer satisfaction, managing accounts, and implementing effective customer service initiatives. Adept at problem-solving and passionate about leveraging technology to meet customer needs. Eager to bring my skills and experience to drive success at your company. Skills • • Customer Services Representative, NHIS Military Hospital Nov 2020 – Oct 2021 | Port-Harcourt Conducted rigorous reviews of customer service contracts, escalating detrimental clauses. Managed end-to-end account responsibilities, maintaining high customer satisfaction. Collaborated with product, UAT, and support teams to validate new products, boosting product reliability by 30%. Resolved service provisioning issues promptly, reducing customer complaints by 25%. • • • • Customer Support Representative, Global Hyperlinks Solutions May 2018 – Jun 2020 | Port Harcourt Handled difficult customers and situations adeptly, maintaining high satisfaction levels. Contributed to high customer satisfaction scores through effective communication and timely problem resolution. Used CRM software to analyze customer data, increasing retention by 20%. Improved and maintained customer accounts, enhancing satisfaction and relationship management. • Customer Support Customer Relationship Management (CRM) software Team Collaboration Microsoft Office Suite • • • Excellent Communication Account Management Proactive Issue Resolution Problem-solving Customer Service Software Positive customer relationship building Education BSC, Microbiology, University of Uyo Nov 2018 | Uyo WAEC/SSCE, FAAN Secondary School Jun 2012 | Calabar Certificates Six Sigma Yellow Belt Certification (SSYB®) Scrum Fundamentals Certified (SFC) Introduction to Project Management