Victoria Asukwo

Victoria Asukwo Phone: (- | LinkedIn: linkedin.com/in/victoria-asukwo | Email:- CAREER OBJECTIVE Driven and results-oriented professional with a strong background in customer service, administrative support, and executive assistance. Recognized for leveraging exceptional communication, problem-solving, and interpersonal skills to enhance operational efficiency, deliver outstanding customer experiences, and foster strong client relationships. EDUCATION UNIVERSITY OF LAGOS– Lagos, Nigeria Bachelor of Science, Public Administration (DLI) Yaba College of Technology National Diploma (ND) in Public Administration WORK EXPERIENCE Premier Producer Group – (Customer Representative/Telemarketer Indiana, USA) (Remote) • • • • • • • • • Jan. 2020 – Apr. 2022 March 2024 – January 2025 Handled high-volume inbound and outbound calls, assisting an average of 400 customers daily, achieving a 95% customer satisfaction rating. Successfully increased sales by 15% through effective persuasion and product knowledge, consistently exceeding monthly targets. Resolved 30% of customer complaints within the first call, enhancing first-call resolution rates. Maintained an average call resolution time of (5 minutes), ensuring efficient issue handling and improved customer experience. Adel Integrated Services - (Executive Assistant) (Remote) • February 2024 – Present February 2024 – Present Successfully managed and executed the planning and coordination of waste management events, including conferences, workshops, and training sessions, in collaboration with African Circle Pollution Management. Demonstrated strong organizational skills and attention to detail in managing appointments, meetings, and deadlines thereby reducing scheduling conflicts by 50%. Planned and executed domestic and international travel arrangements, including booking flights, accommodations, and ground transportation. Managed all incoming and outgoing correspondence, including emails, phone calls, and letters thereby, increasing swift response by 40%. Accurately tracked and processed expense reports, ensuring timely and accurate reimbursement. Streamlined expense reporting processes, improving efficiency and accuracy. The Wine Lab – (Procurement Officer) March 2023 – February 2024 ● Strategic Sourcing & Supplier Management ● Draft, negotiate, and manage procurement contracts, ensuring compliance with legal, financial, and operational requirements. ● Analyzed purchasing trends and inventory levels to optimize stock levels and minimize waste. ● Oversee the procurement budget, ensuring adherence to financial targets and identifying opportunities for cost reduction. ● Implement process improvements and procurement technology to streamline workflows, reduce cycle times, and increase efficiency. The Wine Lab – (Procurement / Administrative Assistant) August 2022 – February 2023 ● Implemented cost saving strategies that reduce procurement expenses by 40%. ● Streamlined procurement processes, reducing order processing by 30%. ● Analyzed purchasing trends and inventory levels to optimize stock levels and minimize waste. ● Worked closely with cross-functional teams to ensure procurement aligned with operational needs. ● Maintained accurate records of purchasing activities and contract terms. ● Conducted vendor evaluations, negotiated contracts and managed supplier relationships to ensure timely and reliable deliveries. Nigerian Armed Forces Resettlement Centre (Administrative Civilian Clerk) • • • August 2021 – November 2021 Provided comprehensive administrative support to military personnel, including managing correspondence, scheduling meetings and maintaining records. Coordinated logistic for military event, training sections and deployment, ensuring all requirements were met. Acted as an intermediary between military personnel and civilian staff ensuring effective information flow. Bissam Supermart – (Sales Representative) ● ● ● ● Assisted customers with product selections and queries. Conducted regular inventory checks and reported discrepancies. Consistently exceeded monthly sales target by 15%. Trained new employees on sales techniques and customer service protocols. VOLUNTEER ACTIVITIES Volunteer Food Purchasing Co-ordinator, Green Minds September 2023 - Present Actively coordinating food purchases for events, implementing cost-reduction strategies to provide quality options while staying within budget. Ambassador, Green Minds February 2022 - Present Actively coordinating with a team of 20 ambassadors to raise awareness and drive sustainable youth-led initiatives against the improper ways of disposing plastic bottles in Lagos State. SKILLS ● Strong Analytical Thinker ● Customer Service & Support ● Communication Software (Skype, Microsoft team, G-mail, Google meet) ● Customer retention & satisfaction strategies ● Expense report Software (Expensify) ● Empathy & Confidentiality ● CRM software proficiency (HubSpot, Salesforce) ● Active Listening ● Time Management & Multitasking ● Reliability & Accuracy ● Data entry & report generation ● Team collaboration & relationship building ● ● ● ● Excellent Communicator Crisis Management & Problem Solving Remote Work Proficiency & Tech Savvy Microsoft Packages (MS Outlook, MS Word, MS Excel, Spreadsheet) ● Lead Generation & Prospecting CERTIFICATIONS ● Supply Chain Sourcing. Link ● Supply Chain Logistics. Link ● Virtual Assistance (ALX AFRICA) INTERESTS ● Women Empowerment ● Baking & cooking ● Community Development LANGUAGES ● Efik - Native ● English - Expert ● Yoruba - Expert