Victoria Akinola

Toyosi Akinola Customer Care Representative Toyosi Akinola 19, Mahatma Gandhi street, Asokoro Abuja-,-- ㅡ Skills ● Agile ● Team building ● Teamwork and collaboration ● Written communication ● Active listening ● Dependable and reasonable ● Excellent communication ㅡ Experience Flawless Aesthetic Centre / Client Care Concierge SEPTEMBER 2022 - PRESENT, ABUJA ● ● ● ● ● ● ● ● ● ● ● Assisted call-in customers with questions and orders. Responded to customer needs through competent customer service and prompt problem-solving. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Resolved concerns with products or services to help with retention and drive sales. Helped a large volume of customers every day with positive attitude and focus on customer satisfaction. Analyzed customer feedback for process improvements to achieve long-term business objectives. Communicated with clients regarding account services, statements, and balances. Maintained and managed customer files and databases. Educated customers about billing, payment processing and support policies. Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Investigated and resolved customer inquiries and complaints quickly. ● ● ● ● Created and maintained detailed database to develop promotional sales. Maintained up-to-date knowledge of product and service changes. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Responded proactively and positively to rapid change. New Covenant Church / Customer Care Representative JANUARY 2021 - SEPTEMBER 2022, ABUJA ● ● ● ● ● ● ● ● ● ● ● ● ● Assisted with planning and coordinating day-to-day and special program activities. Managed both digital and physical filing systems and retrieved documents as required. Prepared clearly written and formatted documents and reports. Identified communication channels to set roadmap to distribute information. Created and updated records and files to maintain document compliance. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Assisted clients with daily living needs to maintain self-esteem and general wellness. Proofread and edited documents for accuracy and grammar. Remained solutions-oriented in face of complex problems to assist management and overall business direction. Volunteered to help with special projects of varying degrees of complexity. Opened and properly distributed incoming mail to promote quicker response to client inquiries. Increased customer service success rates by quickly resolving issues. Trained and supervised employees on office policies and procedures Hot FM / Radio Presenter/ Reporter FEBRUARY 2020- NOVEMBER 2020, ABUJA ● ● ● ● ● ● ● ● Answered booth call lines and took song suggestions or comments from listeners. Engaged listeners through social media platforms to increase station visibility. Announced station programming information, schedules and station breaks. Announced ads, song switches and breaking news segments for radio broadcasts. Answered listener calls regarding song requests, giveaways and commentary. Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest. Facilitated live coverage of special events, promotions, and sports matches. Researched topics for comment and discussion. ㅡ Education National Open University of Nigeria/ Mass Communication MARCH 2021 - PRESENT, APX Platform / Personality Types 2023, ONLINE ㅡ PROFILE Hard-working and passionate job seeker with strong organizational skills eager to secure Customer Care position. Resilient and resourceful, articulate speaker with professional demeanor and strength in improvising solution. Ready to help the team achieve company goals.