Victoria Akinola
$8/hr
Skilled freelancer in customer service, admin support, and communication, delivering excellence.
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Abuja, Fct, Nigeria
- Experience:
- 5 years
19, Mahatma Gandhi
Asokoro, Abuja
-, --
TOYOSI AKINOLA
PROFILE
Organized Virtual Assistant dedicated to improving accuracy and efficiency by
maintaining and developing administrative and procedural processes. Focused and
communicative individual possessing superb data entry, time management and
customer service skills. Offering 5 years of experience providing quality
administrative support to clients. Dependable professional with experience
providing administrative, organizational and customer service support in virtual
environments. Proficient in MS Office, Google Workspace, Asana, Slack and other
productivity tools. Possess strong communication and problem-solving skills with
time management expertise to consistently meet objectives. Experience delivering
customer service and administrative excellence, including clerical support and
public interaction. Excels in calendar management, scheduling, data entry and
database administration. I am skilled in database administration and fostering
client relations and my proactive approach results in heightened productivity
and client satisfaction, embodying a results-oriented mindset with a blend of
technical and interpersonal skills.
EXPERIENCE
Beautiful Fabrics, Abuja,
— Virtual Assistant
April 2022 - PRESENT
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Improved team collaboration by organizing virtual meetings, preparing
agendas, and taking accurate meeting minutes.
Promoted company values through consistent representation of brand voice
in all written communications.
Assisted in the recruitment process through candidate screening,
interview scheduling, and onboarding support.
Facilitated smooth operations with proficient data entry and document
management for various projects.
Optimized workflow efficiency by creating comprehensive reports to track
project progress and milestones.
Ensured client deliverables were met on time by closely monitoring
deadlines and coordinating task completion across teams.
Elevated client experience by providing timely customer support via phone
calls, emails, and live chat platforms.
Managed multiple priorities effectively under tight deadlines while
remaining detail-oriented throughout each task.
Boosted team morale with proactive communication skills that fostered a
positive work environment.
Enhanced overall office organization by implementing efficient filing
systems for physical and digital documents.
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Maintained a well-organized database system for improved information
accessibility in daily operations.
Streamlined administrative processes for increased productivity through
effective email management and calendar coordination.
Upheld the highest standard of confidentiality when handling sensitive
information related to clients'' personal or business affairs.
Enhanced client satisfaction by efficiently managing and organizing
schedules, appointments, and travel arrangements.
Increased operational effectiveness through diligent maintenance of
office equipment inventory levels.
Supported financial operations through meticulous bookkeeping tasks such
as invoicing, expense tracking, and budget management.
Managed electronic and paper filing systems by updating paperwork,
maintaining documents, and accurately recording information.
Executed travel arrangements by researching and booking flights and
accommodations.
Answered and screened calls to provide information, schedule appointments
and take detailed messages.
Kept extensive contact list updated with new contacts and changes to
existing contacts.
Prepared PowerPoint presentations and ran slide shows remotely for
virtual meetings.
Organized and managed team tasks using Trello and Asana.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Ordered gifts for clients for holidays and in recognition of special
accomplishments.
Researched topics and events to support supervisor's work agenda and
projects.
Entered supervisor's shopping list into online shopping site and
coordinated deliveries.
Wrote press releases and posted updates to social media.
Coordinated Skype calls across multiple time zones.
Managed CRM input, exports and clean up.
Conferred with customers by telephone, chat or email to provide
information.
Uploaded files for team use on Google Suite and SharePoint.
Built and maintained excellent customer relationships through timely
response to inquiries and going above and beyond to accommodate unusual
requests.
Liaised between clients and vendors and maintained effective lines of
communication.
Managed paper and electronic filing systems by routing various documents,
taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all
documentation for human resources.
Managed phone and email correspondence and handled incoming and outgoing
mail and faxes.
Created and maintained detailed administrative processes and procedures
to drive efficiency and accuracy.
Established administrative work procedures to track staff's daily tasks.
Surpassed team goals by partnering with colleagues to implement best
practices and protocols.
Continually sought methods for improving daily operations, communications
with clients, recordkeeping, and data entry for increased efficiency.
Opened and properly distributed incoming mail to promote quicker response
to client inquiries.
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Organized logistics and materials for each meeting and took detailed
notes for later dissemination to key stakeholders.
Supported company leaders by managing budgets, scheduling appointments
and organizing itinerary.
Assisted coworkers and staff members with special tasks on daily basis.
Facilitated timely delivery of special projects to meet organizational
and departmental objectives.
Recorded new hires, transfers, terminations, changes in job
classifications and merit increases to main human resources files.
Managed filing system, entered data and completed other clerical tasks.
Volunteered to help with special projects of varying degrees of
complexity.
Interacted with vendors, contractors and professional services personnel
to receive orders, direct activities, and communicate instructions.
Transcribed and organized information to assist in preparing speeches and
presentations.
Identified and recommended changes to existing processes to improve
accuracy, efficiency, and quality service.
New Covenant Church, Abuja — Customer Care Representative
October 2019 - January 2022
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Managed both digital and physical filing systems and retrieved documents
as required.
Assisted with planning and coordinating day-to-day and special program
activities.
Prepared clearly written and formatted documents and reports.
Identified communication channels to set roadmap to distribute
information.
Created and updated records and files to maintain document compliance.
Answered and managed incoming and outgoing calls while recording accurate
messages for distribution to office staff.
Assisted clients with daily living needs to maintain self-esteem and
general wellness.
Proofread and edited documents for accuracy and grammar.
Remained solutions-oriented in face of complex problems to assist
management and overall business direction.
Volunteered to help with special projects of varying degrees of
complexity.
Opened and properly distributed incoming mail to promote quicker response
to client inquiries.
Increased customer service success rates by quickly resolving issues.
Trained and supervised employees on office policies and procedures.
SKILLS
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* Scheduling, calendar & email management
* Accurate and efficient data input.
* Familiarity with various software applications and quick adaptability
to new tools.
* Proficient with Slack, Zoom, Microsoft Teams & Google Teams
* Meeting arrangements
* Experienced with Trello, Asana.
* Travel planning
* Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint) and
Google Workspace (Docs, Sheets, Slides).
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* Content creation and scheduling
Canva Knowledge
* Handling inquiries, providing support.
* Knowledge of Salesforce, HubSpot.
* Record keeping
* Facilitated training and onboarding for incoming office staff.
* Sorting and labelling
* Report writing
* Strong verbal and written skills.
* Prioritising tasks and managing time effectively.
* Maintains confidentiality and discretion.
* High attention to details
* Keeps tasks and projects in order.
* Adjusts well to changing tasks and environments.
* Workflow planning
* Prioritizing client satisfaction and delivering high-quality service.
* Conflict management
* Staff management
EDUCATION
National Open University of Nigeria, Abuja — Mass Communication
CERTIFICATION
ALX Virtual Assistant Program
