Victoria

Victoria Nwokoye -| - | Port-Harcourt | https://www.linkedin.com/in/victoria-nwokoye SUMMARY Seeking Customer Support Rep role with 4 years of experience in customer service, including handling 50+ daily inquiries and achieving a 95% satisfaction rating. Excelled in conflict resolution, reducing escalation rates by 30%, and increased customer retention by proactive engagement. Skilled in CRM software, problem-solving, and driving customer loyalty. SKILLS Problem Solving • Active Listening • Patience • Conflict Resolution • Attention to Details • Multitasking • Customer Relationship Management (CRM) software • Communication skills • Empathy • Technical proficiency • Product knowledge • Active listening • Customer Relationship Management (CRM) Software • Effective Communication WORK EXPERIENCE AutoGiants Nissan Woodbridge Virginia Business Development Representative Oct 2023 - Present • Initiate client acquisition strategies and develop strategic partnerships, coupled with market trend analysis to augment business expansion and brand awareness. • Execute a high volume of outbound calls, averaging 1200 per week, with a consistent achievement of 60% appointment show rate. • Consistently exceed monthly targets by ensuring at least 75 scheduled appointments are honored. • Provide customer assistance, maintaining effective communication and support throughout their engagement with the business. Storm properties California Customer Service Representative 2021 - Jan 2023 • Delivered exceptional customer service, achieving a 95% satisfaction rating that exceeded organizational goals. • Managed over 50 daily customer inquiries via phone, email, and live chat, consistently meeting or surpassing productivity benchmarks. • Reduced complaint escalation rates by 30% by employing proficient problem-solving and conflict resolution tactics. • Maintained accurate customer interaction logs using CRM software, facilitating thorough record-keeping and analysis. AGN international scholarship Nigeria Customer Rep 2020 - 2021 • Enhanced customer loyalty by achieving an 85% retention rate through proactive follow-ups and tailored support. • Managed a high volume of customer inquiries, maintaining quality service with an average of 60 daily interactions. • Addressed and resolved customer complaints with a 90% success rate, employing strong problem-solving abilities and empathetic communication. Lily’s Beauty Newark Outbound/Inbound Call Agent 2019 - 2021 • Efficiently handled customer inquiries via phone and email, achieving an average response time of under 8 minutes. • Worked in tandem with the sales team to uncover upsell and cross-sell prospects, aiding in a 10% boost in customer revenue. • Developed and executed a proactive outreach initiative that led to a 20% reduction in customer attrition and enhanced retention rates. EDUCATION University of portharcourt Bachelor of Applied Science, Biochemistry technology Rivers state CERTIFICATIONS Project management , HOPM Concept of Human interactions, Coursera Customer satisfaction , Coursera -