Victoria

Hello Employer

I am a Results-driven customer service expert with 5+ years of experience in telemarketing, conflict resolution, and customer retention. Proven track record of:

• 95%+ customer satisfaction ratings
• 30%+ reduction in escalation rates
• 20%+ increase in customer loyalty

To create and curate exceptional customer experiences that exceed expectations and build lifelong relationships. I leverage my expertise in:-

• CRM software and call center technology
• Data analysis and insights
• Effective communication and active listening

I’m proficient in CRM tools:

• Salesforce
• HubSpot
• Zoho CRM
• Freshdesk
• Pipedrive
• Copper
• Promax
• Microsoft Dynamics

As a team member, I am confident in my ability to:

• Boost customer satisfaction ratings by 25% in 3 months
• Reduce customer complaints by 20% in 2 months
• Increase sales revenue by 10% in 6 months
• Implement process improvements that save hours of productivity per week

-Exceed KPI’s and set goals

Want to make your customers feel like royalty?

Send me a message or schedule a call today, and Watch your business flourish with ease!

Looking forward to hearing from you!