VICTOR TIMI UMEKWE
IT SUPPORT SPECIALIST
Victorblinkz20@gmail. com
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FCT, Abuja
PROFILE
Results-driven Technical Support Engineer with a proven record of delivering exceptional customer
and IT support. Adept at diagnosing and resolving hardware, network maintenance, and software
issues to ensure optimal IT system functionality. Seeking an opportunity to contribute technical
expertise and problem-solving skills in a dynamic IT environment. Possesses strong communication
skills and emotional intelligence, excelling in cross-functional team collaboration and consistently
delivering high-quality outcomes.
EDUCATION
Benue State University Makurdi
Bachelor of Science (B.Sc.) Computer Science
WORK EXPERIENCE
NETWORK SUPPORT ENGINEER,
Ontrac Technologies Ltd
2021 – 2023
• Designed, configured, and optimized LAN/WAN networks for clients, ensuring optimal
performance and uptime.
• Installed, maintained, and monitored network hardware/software including routers, switches,
firewalls, and monitoring tools.
• Demonstrated proficiency in operating within a diverse, multiplatform environment, including
MacOS, Windows, Linux, and ChromeOS, ensuring seamless integration and collaboration
across systems.
• Assisted in the installation, configuration, and maintenance of Linux servers.
• Configure and optimize web servers, databases, and other critical infrastructure components.
• Conducted routine network security assessments, implementing measures to protect
infrastructure and data.
• managed servers and operations in high-profile data centers for leading network operators in
Nigeria.
• Managed Linux servers and applications, ensuring peak performance using Nagios and
Zabbix other NOC monitoring tools.
• Collaborate with the development team to deploy and maintain applications in production.
• Leveraged comprehensive knowledge of Networking Protocols, VPNS, and network security
to establish and maintain robust and secure network infrastructures.
IT SUPPORT,
Rhocom Technology Limited
2017 – 2021
• Designed and implemented CCTV systems for clients, including camera selection, placement,
and configuration.
• Configured and maintained routers, switches, and firewalls to support expanding network
infrastructure.
• Collaborated with the IT team to troubleshoot and resolve network issues promptly through
the utilization of diverse tools and methods, including remote access, phone support, email
communication, and chat services
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Assisted in planning and executing data center migrations and network upgrades.
Installed, configured, and updated a range of IT equipment and software, encompassing
computers, printers, scanners, phones, applications, and more, ensuring optimal functionality
and performance.
Oversaw hardware maintenance, installations, network management, and multi-vendor
support.
Executed maintenance, repairs, and system overhauls, including modular swaps and unit
replacements.
Provided user training and support, ensuring efficient system operation. •
network components, configurations, security, and remote system access.
Managed
SKILLS
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Analytical skills with a strong capacity to conduct independent research
Excellent inter-personal skills acquired from years of working with diverse multicultural
teams in Nigeria and colleagues from West Africa
Good knowledge of the full project life cycle from planning through to implementation and
evaluation
Ability to troubleshoot and resolve IT issues quickly and effectively.
Experience in network expansion including installation of CCTV cameras, installation of
network servers, and configuration of routers
Knowledge of software development and management
Ability to handle confidential information with discretion.
Knowledge of web development using HTML, CSS, JavaScript, WordPress, and Shopify
CERTIFICATIONS
1. Introduction to Cybersecurity
Cisco Network Academy
2. Ethical Hacking Essentials (EHE)
EC-COUNCIL LEARNING
3. Google Cybersecurity Professional Certificate Coursera
References Available Upon Request
