I am an experienced IT Support Specialist and Network Support Engineer with a solid foundation in providing technical and network solutions. I hold a B.Sc. in Computer Science and have over 6 years of experience delivering IT support and managing network infrastructures.
My career started in an IT support role, where I installed and configured computers, printers, phones, and networking devices. I also handled network management, designed and implemented CCTV systems, assisted in data center migrations, and provided user training and multi-channel support to resolve IT issues quickly and efficiently.
Later, I transitioned into a network-focused role, designing and optimizing LAN/WAN networks, managing routers, switches, and firewalls, and handling server operations within high-profile data centers. My responsibilities also included configuring Linux servers, optimizing web infrastructure, and using monitoring tools like Nagios and Zabbix to ensure uptime and performance. I regularly collaborated with software development teams and conducted network security assessments to maintain secure environments.
I’m technically proficient across multiple platforms, including Windows, Linux, macOS, and ChromeOS. I possess a strong understanding of networking protocols, VPNs, cybersecurity practices, and web development technologies such as HTML, CSS, JavaScript, WordPress, and Shopify.
To further strengthen my skills, I’ve completed several certifications, including Cisco’s Introduction to Cybersecurity, EC-Council’s Ethical Hacking Essentials, and Google’s Cybersecurity Professional Certificate. These have enhanced my ability to address modern cybersecurity challenges effectively.
I bring excellent problem-solving skills, adaptability, and a strong sense of collaboration. I’m passionate about technology and committed to delivering reliable, secure, and scalable IT solutions that support business goals and improve user experience.