Victor Ramirez

Victor Ramirez linkedin.com/in/victorramirez8/ -- 17+ years of experience in sales, client relations, account management, and technical customer service. EXPERIENCE BronxWorks, ​New York — C ​ lient Manager SKILLS Strategic Relationship Management July 2017 – August 2019 Increased permanent housing placements for homeless clients by 32% from 2018 to 2019 which lead to multiple awards & accomplishments. Apple Inc., ​Remote — S ​ MB Account Manager, QA Contractor May 2010 – Jun 2017 Achieved Platinum sales group status with Apple (ranked #1-10 out of 500 independent sales contractors) 5x. Gold status (ranked #11-50) consistently throughout my employment. Momentum Worldwide ​— A ​ ccount Executive Customer Experience Management Facilitating Trainings, On-boarding and Implementing Workflow Goal Setting and Strategic Planning Mar 2008 – Dec 2008 Managed relationships with key entertainment and ticketing partners for top Translating and Explaining national and international music tours and events. Specialized/Technical Concepts Ticketmaster Entertainment Inc. ​— ​Account Executive Complex Scheduling and Dec 2005 – Feb 2008 Coordination Responsible for the full sales lifecycle in the New York Tri-State area for both new and existing clients. Successful liaison working cross-functionally for VIP clients with over $5 million in annual ticket sales. LANGUAGES • Native Spanish Major League Baseball Advanced Media ​— ​Senior CS Rep Feb 2005 – Nov 2005 Provided technical-support, resolved billing inquiries, and provided product information for both English- and Spanish- speaking clients. EDUCATION Fordham University​ — ​Bachelor of Arts, Urban Studies May, 2004 PROJECTS Volunteering — ​ ​Dominican Republic Volunteering at Villa Cachita to coordinate and lead events that have fed and provided Christmas gifts, food, and clothes to 700+ impoverished children in the Dominican Republic. Coordinated supply buys and logistics that have provided food and drink to thousands of pilgrims on their way to the church Santuario Nuestra Señora de las Mercedes in the Dominican Republic. • English