Victor Ramirez

A bilingual (English and Spanish) Client Relationship and Account Manager with over 17-years of experience in sales, client relations, account management, and technical customer service with companies that include Apple, Ticketmaster, and Major League Baseball Advanced Media. Focus has been on incoming calls for new business, incoming/outgoing calls/voicemails, and emails from established/existing clients.

Successfully managed relationships with clients by thoroughly developing, building, and improving relationships through a proactive, empathic, client-centric approach with extensive knowledge and expertise servicing non-profit, technology, event ticketing, and online sports media companies. Received a Bachelor of Arts Degree from Fordham University in Urban Studies.

Key Career Accomplishments and Achievements

● Achieved Platinum sales group status with Apple (ranked #1-10 out of 500 independent sales contractors) 5x

● Successful liaison working cross-functionally for VIP clients with over $5 million in annual ticket sales while at Ticketmaster.

● Managed the ticket allocations of all national tours of top artists.

● Supported Major League Baseball (mlb.tv), live streaming of all MLB games and serviced any related technical issues.

● Managed American Express relationships with key entertainment and ticketing partners ensuring all contract requirements were met that included ticketing companies like Ticketmaster, Telecharge, Etix, Live Nation, AEG Presents, Sony Music, BMG Music, Universal Music, Warner Music and EMI.