Victor Paul Pamat

I have more than 10 years of customer service and technical support experience. I have been connected to several Call Center companies and assigned to different programs/accounts. I was a Technical Support Specialist for a US-based company that produces networking devices. I also worked as a Customer Service Specialist for a US-based cable and Internet service provider. I handled both inbound and outbound phone support, Email and Chat support and I also provided some back-office support and data encoding. 

The following are some of the tasks that I perform from my previous job that can be very useful in your projects: 

1. answer calls from existing customers

2. reply to emails and chats - mostly about inquiries and orders

3. set appointments for technician visits for issues that could not be resolved over the phone

4. make follow up calls to make sure that services are working fine

5. reach out to customers through email and chat to check if services are okay and if problems reoccur

6. Database management - gather significant customer information and encode it to a CRM for record-keeping