[Oche Victor Adanu]
[Technical Support Specialist, Full-stack Software Engr]
- |-| Abuja, Nigeria
Quote “ Just one phenomenal customer experience can make a world of difference.“ - Karl Wirth.
PROFESSIONAL SUMMARY
I am a personable and knowledgeable support specialist with over 4 years of experience assisting
customers with various hardware and software-related issues. Provided in-depth technical support to
clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support.
As an engineer, I have built & scaled Mobile & Web products across B2B & B2C problems with a
commitment to customer success.
Generally, I have worked across markets (US, EMEA) in startup & enterprise environments.
SKILLS / TECH STACK
Skills
Empathy, Cross-functional Team Management, User Experience, Product Vision, Troubleshooting, Data
Migration, Clear Communication, User research, Risk Management, A/B Testing, Data Analysis,
Requirements Writing, Scrum, Kanban, Documentation.
Front End
JavaScript, TypeScript, React.js, CSS3, Tailwind, Bootstrap, HTML5
Back End
Node.js, Express, PHP, Laravel, RESTful APIs
Data Stores
MySQL, PostgreSQL, MongoDB
Architecture Patterns
MVC, CLEAN architecture, SOLID Principles, OOP, Functional Programming, Reactive Programming
Tools / Utilities
AWS (Amazon Web Services), Azure (Microsoft Azure), Apache HTTP Server, Atlassian, Bitbucket, Git,
GitHub, G-Suite (Google), Google Analytics, Jest, Docker, Kubernetes, Mocha, MongoDB, MySQL,
PostgreSQL, Postman, Microsoft Power BI, PHPUnit, Shopify, WordPress, Swagger, Tableau, Miro, Trello,
Flow, Jira, Air table, MS Excel, MS Access, Windows Server, Webflow, Teamviewer, Zendesk, Linux,
Windows, macOS
EXPERIENCE
Software Engineer / Technical support | LTV Plus | California, USA / Remote
March 2021 – Present
(FullTime)
I work as a fullstack developer for Konsist via LTVPlus.
Konsist is a technology-driven brand, headquartered in Palm Springs, California that creates digital
experiences by cultivating end-to-end solutions to maximize customer engagement.
Work Summary
● Build and enhance highly available, scalable, real-time, and secure web applications, utilized by
customers on a global scale
● Performe troubleshooting techniques over the phone or via web messenger to identify and
resolve issues.
● Resolve customer complaints and concerns with strong verbal and negotiation skills.
● Assist team members and provide support and solutions to customer queries to meet company
objectives.
● Contribute to the codebase, implement new features in Bi-weekly sprints
● Code Maintenance and Bug fixes.
● Work closely with the agile development team to develop, test, and maintain web-based
software
● Adhere to high-quality development standards while delivering solutions on time and on
budget.
● Technologies: JavaScript, React, Php, Laravel, Bitbucket Pipelines CI-CD, Git, Atlassian, Flow,
Slack, MySQL, MongoDB, Analytics, WordPress, Webflow
Technical Product Manager | Wraut | Abuja, Nigeria (Contract)
2021
Nov 2020 – Feb
Wraut is a ride-hailing / logistics company offering services that include peer-to-peer ridesharing, ride
service hailing, and goods delivery.
Work Summary
● Analysing product performance and redesigning as required
● Designing, developing, and managing activities from product definition & planning to
production and release
● Developing the product strategy and roadmap
● Managing prioritization and trade-offs between customer experience, business impact,
performance, and post-launch support
● Working cross-functionally with design and technology teams to ensure timely and quality
release of product/ enhancements
● Automate App delivery, Testing and Deployment to Playstore using CircleCI platform
● Technologies: CircleCI, Git, GitHub, Slack, Jira / Trello, Tableau, Miro, Excel
Success
● Completed implementation of UI and functionalities of the ride-hailing app
● Successfully led sprints and created user stories
● Setup of continuous integration and delivery system with Github and CircleCI
● Successfully launched the beta version of the product.
I.T Manager / Technical support | Amaecom | Abuja, Ng (Full Time)
May 2017 – Oct 2020
Amaecom is a Fin-Tech Platform that offers Nigerians better financial services through a buy now pay
later system, and by providing simple, flexible loans that are tailored to users.
Work Summary & Success
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Provided first-level technical support to end users on proprietary software and applications,
including installation, basic usage, and appropriate service level to warranty.
Reduced attrition of frontline associates from 60 percent to 48 percent over an 18-month period.
Maintain updated knowledge of company products and services to better provide customer
support and service solutions.
Mentored 3 direct report Managers who were responsible for 8 supervisors each.
Established an online Chat support team to assist customers over the internet with technical
support needs.
Negotiated service contracts including preventative maintenance, system upgrade, and new
product installation.
Built and managed a standard web-based financial platform for asset financing and instant loans
Implemented an online affiliate manager system to boost sales.
Digitized Amaecom's staff confirmation system by building a web-based platform to ease
application and approvals.
Implemented a paperless system for Amaecom Group, thus automating almost all process flows.
Developed an online testing platform to simplify and save costs on recruitment processes.
Managed Office 365 Administration
Aided maintenance of Amaecom's ERP (Dynamics 365), also provided user support where
necessary.
Ensured regular maintenance of on-site and cloud-based infrastructure
Lead tech training (Knowledge sharing sessions, to educate member staff on tech trends and
staying productive)
EDUCATION
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MBA (Masters in Management Information Technology) | Unicaf University | Larnaca, Cyprus
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Double honours (BSc.) Mathematics / Computer Science | National Open University of Nigeria |
Lagos, Nigeria
