I am a personable and knowledgeable support specialist with over 4 years of experience assisting customers with various hardware and software-related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support.
As an engineer, I have built & scaled Mobile & Web products across B2B & B2C problems with a commitment to customer success.
Generally, I have worked across markets (US, EMEA) in startup & enterprise environments.