Victor Noe Acevedo Avila

VICTOR NOE ACEVEDO AVILA. MAJOR: BS in ELECTRONIC ENGINEERING MASTER: MBA ESPECIALITY: END-USER TECHNOLOGIES TECHNICAL SERVICES MANAGER ADDRESS: Calle 23 de Septiembre # 524 Colonia Morelos Toluca Mexico.; Zip Code : 50120 E-mail:-Cell Phone: -. Specialized Expertise and Technical Competence Victor Acevedo is a result-oriented Electronic Engineer with over 25 years of experience over Infrastructure & IT fields of which 15 have been IT Manager, Project & Delivery Manager working for some areas as: IT Services, Automotive, Banking & Global consumer goods companies. He has extensive experience in Delivery Services & Project Management, Program Management, IT Strategy, Budget Management and Application Delivery gained through assignments in Mexico and US . He is proficient on building talented cross-functional, multi-country and virtual teams by continuously providing members with training, guidance, and motivation to exceed business objectives. Victor has also wide proficiency managing and developing specialized vendors when handling business transformation initiatives enabled by Information Technology. Has develop and managed complex project plans and he can demonstrate strong verbal and written communication skills and has the ability to communicate with high level executives. He is also a dynamic and assertive team player with a strong desire and attention to quality, value, detail and his responsiveness across all parties and stakeholders. Education, Courses & Certifications • Master Business Administration,- Universidad Del Valle de México, Campus Toluca. • Bachelor’s Degree, Electronic Engineering ,- UAM-AZC Metropolitan University , Mexico City • Project Management Training Program, 2008 (165 PDUs). Element K, Mexico City • Diploma in Planning, Control & Evaluation of Projects, 1999. ITAM, Mexico City • Six Sigma Training & Facilitation Skills, 2002, GE CITS US. • SOX Sarbanes Oxley, 2004, Daimler Chrysler, Mexico City. • ISO 9000 Quality System, 1998, IBM, Mexico City. • SAP R6, v.30, 2011, North American Software, Mexico City. • Salesforce Administrator Course, Dec 2017, Toluca Mexico. • SAP One Administrator Course. Sep 2017, Toluca Mexico. • Odoo Administrator Course, March 2017, Toluca Mexico. • ITIL Foundations v3.0, 2004, Daimler Chrysler, Mexico City. • CMMi L 5 July, 2014, North American Software, Mexico City TECHNICAL EXPERTISE Networking & Server Tools Tools Virtualization Citrix Years of Experience 7 Intermediate Linux Years of Experience 7 10 Intermediate Win Server 12 Intermediate Unix 5 Intermediate OS2 Warp 3 Intermediate AS400 4 Intermediate Tandem 2 Intermediate Oracle, DB2, MySQL, Sybase 10 Intermediate Level LAN Admin 12 Intermediate MS Exchange 12 Intermediate Antivirus 10 Expert SCCM 7 Intermediate Firewall 10 Intermediate Active Directory 12 Intermediate PC Imaging Data Bases & Operating Systems 15 Language Level Intermediate Expert ERP / CRM / SW Years of Software Level Experience SAP R3 4 Intermediate SAP One 2 Intermediate Odoo 3 Intermediate Salesforce 3 Intermediate Office 20 IAdvance MS 15 Advance Project Planview 5 Intermediate Professional Experience: Commercient. Delivery & Project Manager. May 2018 – Present • Planning and Executing Sync ERP to CRM & IoT Pulse Cloud related Projects for Customers following PMI guidelines. • Single point of contact to Customers to provide upper level manager of the total experience. • In charge of 30 technical support team of Engineers to implementation and delivery support services following SLA´s, OLA´s. Corporativo Prosic. Sep 2016 – Feb 2018 IT Manager & Project Manager Sr. • • • • • Responsible of planning, organizing, controlling and managing human and material resources throughout the life of Information Technology projects across several departments within the Company. Planning and Implementation of Infrastructure Projects for the Business as Firewall Implementation, Servers Upgrade, Wireless Networks, Data Encryption, Electronic Invoice & Digital Signature, IP Telephony Strategy, Data Center Implementation, Odoo ERP implementations, Salesforce CRM Implementation. Coordination of 2nd level of Technical Support for HW, SW and Communications problem resolution through Service Desk. In charge of technical support team of Engineers to developing & installating Solutions to Customer. Coordination of Solution Providers and Vendors for IT and Telecomm business. A de A . Jan 2015 – Ago 2016 IT Infrastructure Manager. • • • • • Responsible of planning, organizing, controlling and managing human and material resources throughout the life of Information Technology projects across several departments within the Company. Planning and Implementation of Infrastructure Projects for the Business as RFID, Servers Upgrade, Wireless Networks, Data Encryption, MPLS, Electronic Invoice, Assets Management, IP Telephony Strategy, Data Center Implementation, etc Coordination of 2nd level of Technical Support for HW, SW and Communications problem resolution through Service Desk. In charge of technical support team of Engineers to developing & installating Solutions to Customer. Coordination of Solution Providers and Vendors for IT and Telecomm business. Hewlett Packard Mexico City. Feb 2014 – Dic 2014 Delivery & Project Manager Sr. Project: Coca Cola – Femsa Infrastructure Migration and Upgrade Portfolio. • Leading the Data Center migration from Mexico City to Queretaro for our Customer Coca Cola - FEMSA. • Participation in the Upgrade of Infrastructure and IT Applications Portfolio of Projects for Coca Cola & Distribution Channels which represented the homologation of Infrastructure for new acquisitions of the brand. • Estimated the required resources including the type and quantity of material, people and equipment required to perform the each deliverable. • Planned, organized and manage resource pools and develop resource estimates. • Control the project schedule by monitoring the activity progress and managed changes to the established baseline. • Tracked planned dates versus actual dates and forecast effects of changes to the project schedule. • Involved in preparing and managing the test plan and test strategy documents. IBM GDL – Mexico July 2013 – February 2014 Delivery & Project Manager Sr. • • • • Responsible of defining, managing and implementing a MDR (Master Data Repository) for the different applications of the Customer around the World and working together with business stakeholders and ensuring the business continuity of the technical platforms. Managed MS Project plan, identified the project risks, issues and milestones. Escalated late schedule scenarios with proper impact assessment Responsible for control and coordination of project plan, taking initiatives to identify conflicts, followups on outstanding work packages, task and their integration in to the project schedule Tracked project progress and continuously followed up with several teams for major project activities and milestones. • Developed the integrated master schedule, dependency diagrams and critical path for the project by analyzing activity sequences, durations, resource requirements and schedule constraints using Project Administration Sharepoint. • Control the project schedule by monitoring the activity progress and managed changes to the established baseline. Textil Industries Co. March 2013 – Jun 2013 IT Manager & SAP Project Manager. • • • • • • • • Responsible for IT Department & Support Services and Program Delivery for functional areas such as manufacturing, procurement, customer service and logistics, finance, human resources and corporate functions. Led the SAP implementation including SD, FICO, POS, MM, WM, PI modules by ensuring no disruptions to any of key business processes and enabling a correct knowledge transfer to the support organization. Led the implementation of e-commerce platform to support sales force of the company and Help Desk based in ITIL best practices. Responsible of the Virtual Servers VMware implementation farm. Simplified and ensured the right service levels of support for the corporate legacy systems. Responsible for control and coordination of project plan, taking initiatives to identify conflicts, followups on outstanding work packages, task and their integration in to the project schedule Managed Technical support staff in order to accomplish SLA´s to Customers. Designed and developed the local Business Intelligence platform. This initiative enabled the business to have the proper information visibility over the main operating and strategic indicators of the company. North American Software. Jun 2010 – Mar 2013 IT Banking Program Manager. • • • • • • • Led the redesign and implementation of the Credit Cards Portfolio of Projects for Banamex – Citigroup Bank Customer. Responsible of defining, managing and implementing the IT Project Portfolio for the different trade channels working together with business stakeholders and ensuring the business continuity of the technical platforms. Designed the project portfolio for the commercial area to be implemented during the following three years and implying a total budget of 5 MM USD. Tracked project progress and continuously followed up with several teams for major project activities and milestones. Managed MS Project plan, identified the project risks, issues and milestones. Escalated late schedule scenarios with proper impact assessment. Tracked project progress and continuously followed up with several teams for major project activities and milestones. Planned, organized and manage resource pools and develop resource estimates. Genesys Telecomm Labs.-Alcatel Lucent. Oct 2008 – May 2010 Delivery & Project Manager Sr. • • • • • • • Led the implementation of the CTI Call Center Operators Room Project for Telmex . This initiative enabled the company to renew his Technology by decommissioning the old devices and software around 52 operator rooms around all Mexico and replacing them with leading edge CTI. Accountable for ensuring the business continuity of the Information Technology platforms and systems through an effective support, identifying needs and providing business solutions. Led the implementation of the CTI Call Center Operators Room Project for Orange Dominicana. Managed and controlled the relationship between Genesys and Alcatel Lucent business partner for the outsourced IT services including voice and data networking, printing, computing infrastructure and end-user help desk. Tracked project progress and continuously followed up with several teams for major project activities and milestones. Planned, organized and manage resource pools and develop resource estimates. Responsible of defining, managing and implementing the IT Project Portfolio for the different trade channels working together with business stakeholders and ensuring the business continuity of the technical platforms. SC Johnson & Son. Feb 2006 – Oct 2008 IT Manager. • • • • Responsible of planning, organizing, controlling and managing human and material resources throughout the life of Information Technology projects across several departments within the Company. Planning and Implementation of Infrastructure Projects for the Business as RFID, Servers Upgrade, Wireless Networks, Data Encryption, MPLS, Electronic Invoice, Assets Management, IP Telephony Strategy, Data Center Implementation, etc Led SAP implementation of the following modules and Tools: MM, SD, FI, CO, WM, ABAP Programming, the solution was implemented in several countries around the world same time in Latin America. This project simplified and streamlined the whole business cycle in areas such as Customer Service, Collection and Controlling, Operations and Warehouse. Coordination of 2nd level of Technical Support for HW, SW and Communications problem resolution • • • through Service Desk. In charge of technical support team of Engineers to developing & installating Solutions to Customer. Coordination of Solution Providers and Vendors for IT and Telecomm business. Recognized and Received the “Above and Beyond the Call of Duty Award” (for Project “OBS Overhead Budegeting System”) Daimler Chrysler. Jun 2003 – Feb 2006 Infrastructure Project Manager Sr. • • • • • • • Led the Data Center upgrade for Headquarters Mexico City. This included IT infrastructure installation as well as VoIP and PBX , Server renewal, cabling and power. Implemented the use of Encryption Software to protect data over mobile devices. Responsible of Planning and Implementation of the IT and Telecommunications Projects for Plants and Headquarters Offices at Santa Fe Mexico Managing Complex Projects as RFID systems, Wireless Networks Implementation Encryption SW, Satellital Links, New Technologies Assessments, VoIP. Strategic Planning Development Portfolio, responsible of research and implement new technologies. Integrated the Trade fund administration process under a single system (Siebel). This integration helped to have a better control of the economic resources applied to support the commercial strategy of the company. In charge of technical support team of Engineers to developing & installating Solutions to Customer General Electric US. Dec 2001 – Jun 2003 IT Consultant. • • • • • • • • • • IT Responsible of the Sites in Chicago IL and Rochester NY. Single point of contact to solve technical issues and Local Projects implementation. Managed MS Project plan, identified the project risks, issues and milestones. Escalated late schedule scenarios with proper impact assessment. Tracked project progress and continuously followed up with several teams for major project activities and milestones. Led the Data Center upgrade for EKCC Kodak Customer. This included IT infrastructure installation as well as VoIP and PBX migration , Servers renewal, cabling and power. Participation in local Projects Site’s Related as Operative Systems Migrations, Applications Upgrade Dealing with IT and Communications Solution Providers. Supporting the Administration of Lotus Domino Servers in order to create some Quickplaces and solve some issues of Sametime Applications and providing Off Shore Technical Support in Mexico Implemented Internet based Electronic Data Interchange systems (EDI) for transmitting data between GE and customers. Represent the relationship between GE CITS and GE Capital for the outsourced IT services including voice and data networking, printing, computing infrastructure and end-user help desk. Tracking the tickets resolution in a daily basis leading the Tech Support Team in items as: providing 3rd. Level Desktop Support Services such as, software installation and configuration, set up users connection to network services, access to databases, printing problems and communication services. IBM of Mexico. Jan 1997 – Nov 2001 Desktop Support Engineer & Project Leader Jr. • • • • • • Providing 1st Level Desktop Support Services such as, software installation and configuration, set up users connection to network services, access to databases, printing problems and communication services. Managed MS Project plan, identified the project risks, issues and milestones. Escalated late schedule scenarios with proper impact assessment. Coordination of Solution Providers and Vendors for IT and Telecomm business. In charge of technical support team of Engineers to developing & installating Solutions to Customer. Led the Data Center Farm of Servers implementation in GM Toluca Plant. This included IT infrastructure installation as well as PBX upgrade , Servers renewal, cabling and power. Tracked project progress and continuously followed up with several teams for major project activities and milestones.