Victor Kibet Cherutich

Victor Kibet- - Nairobi, Kenya. linkedin.com/in/victorkibetcherutich Professional Summary Experienced leader in customer service, sales, and administrative support. With 4+ years of experience driving efficiency and enhancing operations. Skilled in optimizing workflows, managing executive schedules, and leveraging technology (MS Office, Google Workspace, Zendesk, Asana, AI tools) to improve productivity. Recognized for problem-solving, business judgment, and attention to detail. A trusted professional known for handling confidential information with discretion in high-pressure environments. Professional Experience 2022/02 – present Nairobi, Kenya Customer Service Representative Majorel Provide high-level support to international clients and executives, maintaining a 95% customer satisfaction rate. Manage a high volume of emails, phone calls, and live chats, ensuring seamless communication and quick problem resolution. Coordinate executive-level schedules, manage sensitive business information, and optimize customer workflows. Develop and maintain FAQ and knowledge management systems, reducing inquiries and improving efficiency. Escalate complex issues to senior management, ensuring prompt and effective solutions. • • • • • 2021/07 – 2022/02 Nairobi, Kenya Sales Team Leader KOKO Networks Limited Led and trained a sales team, implementing strategies that improved sales by 20%. Assisted senior executives with business insights and sales forecasting, contributing to strategic decision-making. Developed and executed marketing strategies that increased the customer base by 20% and improved retention by 10%. Conducted data analysis on market trends, providing actionable insights to improve sales performance. • • • • 2020/06 – 2021/07 Nairobi, Kenya Customer Sales Representative KOKO Networks Limited Accomplished a personal milestone by successfully selling 1200 cooker kits within a year of joining, thereby expanding the customer base. Responded promptly to customer inquiries for the product, company services, and company information. Contributed to heightened brand visibility by actively supporting social media marketing and promotional efforts. Spearheaded new strategies among fellow team members to increase sales and enhance team collaboration. Presented, demonstrated, and sold KOKO Kit through features, advantages, and benefits (F.A.B.) of the Merchandise. • • • • • Skills Technical Skills Business Correspondence & Client Communication Google Workspace (Docs, Sheets, Drive, Calendar, Meet) MS Office Suite (Word, Excel, PowerPoint, Outlook) Project & Task Management (Asana, Zendesk, Slack, Loom) AI Tools (ChatGPT, Canva, Midjourney) Calendar & Time Management Soft Skills Executive Support & Confidentiality Business Judgment & Critical Thinking Problem-Solving & Decision-Making Organization & Planning Customer Relations & Service Excellence Flexibility & Adaptability Education Nairobi, Kenya Bachelors Degree in Leather Science and Technology University of Nairobi Nairobi, Kenya Virtual Assistant ALX Certificates Customer Experience (CX) for Business Success AI Career Essentials References Available upon request Project Management Associate Internship