Victor Kibet Cherutich

Customer Support and Quality Assurance professional with over 5 years of experience across Customer Success, Customer Support, Onboarding, Sales, and QA. Experienced in delivering high-quality customer experiences while identifying issues, analyzing trends, and improving support processes.

Proven ability to:

• Handle customer inquiries and complaints via chat, email, tickets, and phone
• Investigate issues, identify root causes, and report bugs to technical teams
• Monitor recurring problems and contribute from a Quality Assurance perspective
• Streamline onboarding processes to improve customer adoption and retention
• Build strong customer relationships and exceed service expectations

I am skilled in using Zendesk, Salesforce, HubSpot, Slack, Microsoft Office, Google Sheets, Microsoft Teams, and Lark to manage tickets, document issues, collaborate with teams, and track performance.

I am a strong communicator with C1/C2 English proficiency, excellent problem-solving skills, and the ability to adapt to different customer personalities and fast-paced environments. Passionate about helping companies scale support operations, improve product quality, and drive customer success.

How can I help you?

Feel free to send me an invite and share your job requirements—I’d be happy to connect.