Agbamu Victor John No 14, Unity Estate-koroduma 2,- Abuja.
Focus:
To create a path where it does not exist and to add value to where it does exist via creative and strategic thinking.
Strengths:
Ability to communicate effectively.
Ability to organize ideas, develop them and nurture into reality.
Good writing/ reporting skill.
Efficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access, etc.)
Creative Thinking/Analytical judgment.
Self-motivated.
Strong work ethics.
Education:
Master’s in Business Administration
B.A in English/Linguistics, University of Jos, Plateau State.(2011)
B.Sc. In Accounting, University of Jos, Plateau State ( 2009)
Diploma in law, University of Jos, Plateau State (2004)
Work Experience:
Operational Risk/Customer Risk at Trustfund Pensions Abuja, plot 820/821 labour house Central Business District. (January 2015 till date)
Deputy Head Human Resource at ABM Travels & Tours Ltd.(June 2013 to December 2014)
Suite FCP2, Omega Centre, Aminu Kano Crescent, Abuja.
Accountant at Digital Consult , Nexim house CBD, Abuja (January 2013 to June 2014)
Worked as a researcher at Research and marketing Service (RMS) Jos, Plateau state.
As an Operational/Customer Risk Manager:
As a customer support officer/Operational Risk officer, I help customers with complaints and questions, give customers accurate information about products and services, take orders, and process returns, as well as avoid any form of risk of customer dissatisfaction from crystalizing, I identify any potential risk that could lead to customer dissatisfaction and evaluate identified risk then proffer solutions to such identified risk.
I am saddled with the responsibility to carry out daily, Weekly and Monthly risk Assessment of the following Departments: Benefit, Human resource, Information and technology, Investments (Money Market, Commercial Papers and Treasury Bills) and Customer care Department ie identification, assessment and Management of Risk.
I ensure that all potential risk, such as Customer Dissatisfaction/risk, Regulatory infractions, operational risk, Market Risk etc, are avoided and mitigated. If such identified risk occurs I ensure proper mitigating action are put in place to reduce the impact of the crystalized risk.
As an Enterprise Risk management officer, I was saddled with the responsibility to ensure continuity of service to customers, partners and shareholders during disruptions as a result of a critical disaster. This Plan enacts the entire business continuity strategy that will aid proper disaster management processes. I was also responsible to assist the Company to undertake risk assessment and management planning, business impact analyses, and create incident/emergency response and recovery plans for the business as a whole.
The Business Continuity Plan is also aimed at implementing effective planning system and responding to potential or actual events of disasters that put organizations and people at risk.
This planning system helps the business to assess its capacity to provide services to customers and operate effectively during disaster occurrence and emergencies. It also Identify alternative strategies to be able to continue to provide services to customers during disaster occurrence and emergencies.
Professional Trainings Attended
Care Assistant professionals
Audit command language foundation: Concept and Practices (2021)
Audit command language advance: scripting in analytics (2021)
Advance Microsoft Excel Skills (21 March 2018)
The new Voluntary Contribution and Micro Pension Plan, (4 May 2018)
Effective Communication in Customer Centric Organization, (February 2018)
Integral approach to business strategy and human capital development, (31st March 20170
International Financial Reporting Standard (IFRS) (Nov 24 2017)
The new Multi-Fund structure Training (26 October 2017)
21st Century Marketing, Customer Service Etiquette, Pension Reform Act 2014 and Acculturation (4 April 2017)
Mastering Investment Risk for Retirement (15 June 2018 )
Pension Fund Accounting and the Pension Reform Act 2014, (5th August 2015)
Developing and improving customer service skills (2015)
Mastering investment risk for retirement.(2015)
Discovery Excel Spreadsheet for Accountants Training (2013).
Nigeria Pension Risk Management Training, Lagos (20th October 2016)
21st Century Marketing, Customer Service Etiquette, Pension Reform Act 2014 and Acculturation. (April 4th 2017)
Discovery Excel Spreadsheet for Accountants Training (2013).
Project Management Professional (2012)
Interest:
Researching, Serving people and communicating ideas to other people.
BIO-DATA
Date of Birth:9th August, 1986.
Marital Status:Married
Sex: Male
