Victor Bantigue Jr.

VICTOR E. BANTIGUE Jr. Purok 1 #33 Apt 3 Brgy. Camachiles Mabalcat City, Pampanga. Mobile: Smart:--- Professional Summary A highly efficient, methodical Bachelor’s Degree in Computer Science, who has considerable top level competence & possessing a good knowledge in Customer service, Tech Support, Telemarketing, Quality Analyst, Strong Field, Inbound, Outbound Sales Representaive background. And with over 7 years experience in BPO (Call Center). Proven track record of top achievements in previous jobs, supporting all levels of management & working to achieve exceeding the goal. Looking for a company & a position which will challenge my problem solving skills and allow me to learn, continue to develop my knowledge and potential. SUMMARY OF QUALIFICATIONS  Experienced Sales Field Coordinator, Customer Service, Technical Support, Telemarketer (Timeshare) & process of various programs in the BPO industry. Ex. AT&T TELCO, UVERSE, DTV, Wireless, DSL, Paypal, My Checkfree, XBOX.  High Flyer with Key Performance Indicator such as CSAT, AHT, Repeats, Transfers, Goal and Sales Attainment units.  Awarded for best Customer Service Representative.        Experienced trainer or Mentoring to team members and newbies. Exceptionally good communication skills both verbally and written. Experienced Team Leader for Telemarketing for an Outbound Appointment Setting & Number of Show up in a Sales Campaign (Timeshare) Resorts, Hotel & Vacation Club. Experienced Quality Monitoring Position for Timeshare Campaing, with “Remarkable Ability to Analyze & Evaluate Areas of Oppurtunities” of agents. Knowledgeable in Microsoft office like Microsoft Word, Excel to create automated reports & Lead Generation. Excellent Technical Computer skills in Software and Hardware. Team Player, Driven, Detailed, Competitive, Reliable, Sales, Goal & Result Oriented. EDUCATION:  Achieved Bachelor of Science in Computer Science Sacred Heart College, Lucena City March 2003 Obtained Deans Honor Roll in several semester Obtained Leadership Award in ROTC  Achieved Certificate in Computer Technician TESDA Manpower Skills Lucena City April 2003 Achieved Best in Software Certificate  English Proficiency Training Informatics, Lucena City February 2005 WORK EXPERIENCE: Current Freelancer/ Homebased / Virtual Assistant / Entrepreneur Billing/Sales Customer Service ATT Sutherland Phils. April 2013 – Jan 2016 RFL - Personal      Provides Billing & Sales Customer Service Assistance to ATT consumers. Provides Also Billing & Sales Assistance for Business to business affiliates of ATT. Delivers daily & Monthly sales goals, follows efficient & quality process. Consistently meets key performance indicator with the following CSAT, AHT, Reapeats, Transfer and Sales Attainment. Provided Support or Mentoring to newbies. Customer/Techincal Support Service Representative Sutherland Phils. (Inbound, Paypal, Checkfree, Xbox Account) June 2008 – Nov 2011 RFL - Personal     Responsible for excellent customer service in general information for online financial services for Paypal and Checkfree, duties included answering customer queries, problem solving ( Billing and Payments assistance) and providing detailed information on new product and services. Provided excellent technical support assistance in troubleshooting Xbox units and replacement and also payments assistance and other general queries related to xbox customers. Demonstrated solid product knowledge to provide excellent customer care assistance. Updated the online database by feeding the reports of the daily activities. Customer/Techincal Support Service Representative Teleperformance Phils.(Inbound, Sprint Telecomunications Account) Edsa Central Edsa cor Shaw blvd. Mandaluyong City. March 2007 – Jan 2008 RFL - Personal  Responsible for excellent customer service in general information for sprint telecommunications, duties included answering customer queries, problem solving (Phone activation, Billing and Payments acceptance) and providing detailed information on new products and other services. Team Leader (Supervisor) One Global Contact Center Inc.(Outbound Telesales) 34th flr Antel Global Bldg. Julia Vargas St. Cor Meralco Ave. Ortigas Center Pasig City. September 2006 – March 2007 RFL - Personal     Provided supervision to the sales team, ensuring all sales and team goals objectives were met. Prepared weekly sales reports for the sales team and sales management. Optimized trainings, strategic coaching, motivation and other helpful information to achieve common sales goal. Successfully perform managerial duties during manager's absence. Quality Monitoring Analyst One Global Contact Center Inc. 34th flr Antel Global Bldg. Julia Vargas St. Cor Meralco Ave. Ortigas Center Pasig City. December 2005 – September 2006   Implemented quality monitoring call evaluations (recorded and live calls), provides daily feedback on areas of opportunities of the agents to respective team leaders, coached agents to improve performance and obtain sales target for an Outbound Appointmnet Setting US Campaign. Optimized presentations on Quality Assurance Parameters to agents to obtain effectiveness in achieving their daily task. Call Center Agent (TELEMARKETER OUTBOUND U.S. and AUSTRALIA) One Global Contact Center Inc. 34th flr Antel Global Bldg. Julia Vargas St. Cor Meralco Ave. Ortigas Center Pasig City. March 2005 – November 2005     Participate in everyday mock calls training. Perform in excellence and achieved consistent daily and weekly sales targets. Demonstrate excellent communication and convincing skills to set appoinment to potential leads,for a presentation seminar for Timeshare Campaign (Hotels and Resorts Vacation Club. Consistently meet weekly, monthly sales target. Sales Coordinator (South Luzon and Metro Manila) Kassel Ventures Phils Jollibee Plaza Bldg. Emerald ave. Ortigas Center Pasig City. 2003 – 2004      Consistently delivers required monthly sales target and goals. Sets monthly itineraries and Initiated promotional campaigns for various regional retailers and business concerns in South Luzon. Conducted professional presentations to prospective clients. Calculate and transmit weekly sales reports to headquarters. Train new employees and conduct company and product orientations.  Monitored daily and assessed each stores progress. Sales Representative SM Appliances SM Lucena City, Quezon Province 2003  Led the company in sales of Kitchen Appliances.  Excellent communication and demonstration skill.  Setup new displays to promote new product for sale.  Solid product knowledge of product line and presentation skills resulted in excellent sales performance.  Responsible for the advice, support and assist the customers.  Promoted as Sales Coordinator. ACCOMPLISHMENTS     Promoted as Sales coordinator one time in less than a year period in 2003 at Kassel Ventures Phils. Responsible for increasing sales of the company by initiating various promotion campaigns to prospective accounts in South Luzon and Metro Manila area. Achieved Dean's Honor Roll in college at Sacred Heart College, Lucena City. Obtained 2 medals of honor for outstanding Leadership in ROTC on the graduation day at Sacred Heart College, Lucena City. Achieved Best in Software Certificate at TESDA Manpower Skills Lucena City in 2003. Seminars Conducted:  Quality Monitoring Presentation 34th flr Antel Global Bldg. Julia Vargas St. Cor Meralco Ave. Ortigas Center Pasig City. One Global Contact Center Inc. September 2006 (Parameters of Quality Assurance)  Discussed and presented the essential things to improve agents’ performance and achieve their sales targets. Seminars Attended:  Audit Dept. Team Building (Improved Parameters of Quality Assurance) Makiling High Lands, Laguna August 2006 Skills:   Excellent team player with outstanding problem solving skills. Capable of maintaining professionalism, attention and grace in pressure situation. Excellent communication and interpersonal skills and keen learn new skills. Computer Skills: PC Troubleshooting Software & Hardware  PC Desktop & Laptop Setup , Assembly & OS Installations      Operating Systems: Windows 9x, XP, 2000, Seven Programming and Computer Applications Microsoft Office (Word, Excel, PowerPoint, MS Access) Familiar with Microsoft Visual Basic and Java Familiar in Setting up Network LAN/WAN Others: Driving  Car  Van  Motorcycle Interests:  Computers and Gadgets,  Internet research, Entrepreneurship  Sports, Movies, Magazines and Books  Travelling  Buy and sell  Cooking Personal Information: Birthdate: May 22, 1979 Birthplace: Makati City Citizenship: Filipino Religion: Roman Catholic Civil Status: Separated Father’s Name: Jose Victor B. Bantigue Sr. Mother’s Name: Erlinda L. Enriquez