Victor Bantigue Jr.

I'm a graduate of a Bachelor's degree in Computer Science, has a strong experience in the following mentioned below. My unique blended skills made me equipped with excellent knowledge to get the task done and accomplish the job perfectly.

Billing/Sales Customer Service ATT
Sutherland Phils.
April 2013 – Jan 2016

•Provides Billing & Sales Customer Service Assistance.
•Delivers daily & Monthly sales goals, follows efficient & quality process.
•Consistently meets key performance indicator with the following CSAT, AHT, Reapeats, Transfer and Sales Attainment.

Customer/Techincal Support Service Representative
Sutherland Phils. (Inbound, Paypal, Checkfree, Xbox Account)
June 2008 – 2011
•Responsible for excellent customer service in general information for online financial services for Paypal and Checkfree, duties included answering customer queries, problem solving ( Billing and Payments assistance) and providing detailed information on new product and services.
•Provided excellent technical support assistance in troubleshooting Xbox units and replacement and also payments assistance and other general queries related to xbox customers.
•Demonstrated solid product knowledge to provide excellent customer care assistance.
•Updated the online database by feeding the reports of the daily activities.

Customer/Techincal Support Service Representative
Teleperformance Phils.(Inbound, Sprint Telecomunications Account)
Edsa Central Edsa cor Shaw blvd. Mandaluyong City.
March 2007 – 2008
•Responsible for excellent customer service in general information for sprint telecommunications, duties included answering customer queries, problem solving (Phone activation, Billing and Payments acceptance) and providing detailed information on new products and other services.

Team Leader (Supervisor)
One Global Contact Center Inc.(Outbound Telesales)
34th flr Antel Global Bldg. Julia Vargas St. Cor Meralco Ave. Ortigas Center Pasig City.
September 2006 – March 2007

•Provided supervision to the sales team, ensuring all sales and team goals objectives were met.
•Prepared weekly sales reports for the sales team and sales management.
•Optimized trainings, strategic coaching, motivation and other helpful information to achieve common sales goal.
•Successfully perform managerial duties during manager's absence.

Quality Monitoring Analyst
One Global Contact Center Inc.
34th flr Antel Global Bldg. Julia Vargas St. Cor Meralco Ave. Ortigas Center Pasig City.
December 2005 – September 2006

•Implemented quality monitoring call evaluations (recorded and live calls), provides daily feedback on areas of opportunities of the agents to respective team leaders, coached agents to improve performance and obtain sales target for an Outbound Appointmnet Setting US Campaign.

•Optimized presentations on Quality Assurance Parameters to agents to obtain effectiveness in achieving their daily task.

Call Center Agent (TELEMARKETER OUTBOUND U.S. and AUSTRALIA)
Epacific Contact Center
34th flr Antel Global Bldg. Julia Vargas St. Cor Meralco Ave. Ortigas Center Pasig City.
March 2005 – November 2005

•Participated in everyday mock calls training.
•Performed in excellence and achieved consistent daily and weekly sales targets.
•Demonstrated excellent communication and convincing skills to meet weekly, monthly sales target.

Sales Coordinator (South Luzon and Metro Manila)
Kassel Ventures Phils Jollibee Plaza Bldg. Emerald ave. Ortigas Center Pasig City.
2003 – 2004

• Consistently delivers required monthly sales target and goals.
•Sets monthly itineraries and Initiated promotional campaigns for various regional retailers and business concerns in South Luzon.
•Conducted professional presentations to prospective clients.
•Calculate and transmit weekly sales reports to headquarters.
•Train new employees and conduct company and product orientations.
•Monitored daily and assessed each stores progress.