Victor Alexander Mendieta Ramirez

VICTOR ALEXANDER MENDIETA RAMIREZ Cll 70 D108 A - 78, Bogotá, Colombia-- ABOUT ME I work as an EFL English foreign language teacher with 8 years of experience in different educational institutions and in the inherent tasks both in the pedagogical practice and in the subject of profession, implementing learning methodologies according to the needs of the students in order to enrich teaching and acquire the language in a more significant way, use the resources proposed by ICT in order to adapt to the needs, interests, learning strategies and teaching styles preferred by students through virtual platforms, moodles and websites that allow the practice and development of language skills. Because the pandemic situation I got enrolled in a Canadian financial institution as a customer care advisor where I am currently working, since then my understanding of English has grown in terms of cultural background due the interaction with customers from China, India, Europe and different parts of the globe. PROFESSIONAL EXPERIENCE COLEGIO GIMNASIO LOS PIRINEOS – BOGOTÁ, COLOMBIA Sep 15 2015 to 30 Nov 2017 ESL Teacher  List of Duties  Prepare materials and activities  Identify students with special requirements and create individualized plans  Provide feedback based on workload and classroom behavior 1|Page  Keep a record of students’ attendance and grades  Research new language teaching methods  Manage classroom and resolve conflict  Inform parents about their children’s performance  Collaborate with teaching staff and administrators to foster a good student experience COLEGIO CRISTIANO PSICOPEDAGÓGICO SINAÍ – BOGOTÁ, COLOMBIA Feb28 2018 to 30 Nov 2019 ESL Teacher   List of Duties Create lesson plans for students  Ensure that the classroom stays orderly  Write progress reports for students  Create tests for students  Assign essays and homework to students  Assign books for students to read GBS SCOTIABANK – BOGOTÁ, COLOMBIA Jun- to Currently working Customer Care Advisor   List of Duties Answering inbound calls.  Processing orders and payments  Handling customer complaints  Managing and updating customer databases EDUCATIONAL BACKGROUND COLEGIO COOPERATIVO MINUTO DE DIOS BACHILLER ACADÉMICO 1999 CORPORACION NACIONAL DE EDUCACION DISEÑADOR GRAFICO 2006 2|Page UNIVERSIDAD SANTO TOMAS LICENCIADO EN LENGUA EXTRANJERA INGLES 2016 LANGUAGES SPANISH: NATIVE ENGLISH: ADVANCED, REFERENCES Herberth Alfonso Mendieta Ramirez English Professor- Sandro Alberto Gomez Financial Advisor- 3|Page