Vicente Asprin Jr.

Vicente Asprin Jr. Experience SEPTEMBER 2017 - JULY 2022 Optum Global Advantage Contact Phone - Whatsapp - Skype ID Quality Analyst (United Health Care Account) - Conducts call monitoring to analyze and ensuring advocates deliver the highest quality care possible. - Collaborate with business clients and supervisors on updates and action plan. - Analyzed collated data from call monitoring conducted for the month from other Quality Analyst and Supervisors and come up with best action plan that targets opportunity. - Facilitate employee’s intervention, discuss collated data for the week, discuss identified opportunity and action plan. live:.cid.8e354a1eccf9b90e Other Task: Email - Update and manage Quality Dashboard (excel form). - Send report bi-weekly basis on Quality score to all leaders through email. - Administrator for Recording System (Qfiniti), troubleshoot recording issue such as no recording intermittent recording and recording switch, activate license need for specific role, create profile for new hire. - Address Caloocan, Philippines Education 2007 BSED- Bachelor of Secondary Education Major in English JANUARY 2015 - MARCH 2017 AFNI Philippines Customer Service Representive (Verizon Telecom) - Resolve challenging customer issues including billing, service inquiries. Answering a high volume of customer calls and satisfying the ever- changing needs for customer. - Offer add-ons on top of their current plan both TV and Internet. Rizal Technology University Expertise MS Office (Word, Excel, PowerPoint) Computer Hardware Proficiency Data Management Expert in medical claims, appeals and grievance OCTOBER 2012 - NOVEMBER 2014 Teleperformance Philippines Sales/Technical Support Representative (AT&T Telecom) - Help maintain, manage and repair internet connection. The role also involves diagnosing software/hardware faults and solving the issue. - Help Customer manage their bill. - Offer add-ons on top of their current plan. Expert in prescription claims and coverage determination JULY 2009 - SEPTEMBER 2011 Medical healthcare process flow Associate Specialist (United Airlines and Continental Airlines) System Administrator (Qfiniti Platform) IGT Solutions - Work with business personnel, look for best itinerary that suits client’s business schedule. - Provides information and restriction before each flight for passenger. - Cooperate with passenger to determine their needs and recommend appropriate itinerary, travel dates and costs.